Medical Assistant/Customer Service

   Cassandra K. VeHorn

                                                            5537 Fjord Dr. Apt. D Indianapolis, Indiana 46250
                                                                (317) 550-8482



A loyal, conscientious and dependable professional that pays careful attention to detail with a basic knowledge of medical terminology, medical front office and medical records. A self-directed team player that is successful in managing time, prioritizing tasks, and organizing projects to improve the quality of patient care. Possess excellen communication skills and a strong work ethic.





Microsoft Word
Types 45 wpm

Data entry and correspondence
Alpha/Numeric Filing

Effective utilization of multi-line telephone
Problem Solving

Ability to train and coordinate staff
Effective customer/public relations skills


Medical Terminology

Vitals and Direct Patient Care
Medical Documentation

Injections and Venipuncture
Patient and Family Communication
Specimen Collection

Appointment Scheduling

C.P.R. Certified





Associate of Applied Science in Medical Assisting, Kaplan University/Online, Graduate, March, 2012, Decatur Central High School, Business, Graduate, Diploma



                Market District Bridges Of Carmel

                 Nov. 2015-Dec. 2015

                 Guest Service/Carry Out

                        Customer Service, Bag groceries, Cashier, Lead Coordinator


                Hamilton Trace, Fisher, IN

                Aug. 2015-Oct. 2015

                Dietary Aide

                      Prep food, server, dishes, customer service

                      Facility for Assistant Living, Rehabilitation, Cherish Memories (Dementia, Alzheimer’s)  


Damar Services, Indianapolis, IN

Jan. 2013-Jan. 2014

Direct Care Staff

     Worked with children and adults with Autism

     Worked/Helped the individuals with everyday Life Skills


MSD Decatur Township, Indianapolis, IN

Jan. 2012-Dec. 2012

Substitute Teacher/Special Needs

     Taught K-12/Special Needs and High Functioning children

     Graded paper’s, Lunch/Recess Duties


Edinburgh Family Health Center, Edinburg, IN

Aug. 20 II-Oct. 2011

Medical Assistant Externships 

     Scheduled patient appointments with doctors and nurses

     Performed laboratory duties such as urinalysis, blood tests, and glucose readings

     Triaged patient phone calls, assessed vitals, scanned medical records, documented patient


.. LLC, Whitestown,IN                                                                                            

Warehouse Associate/Customer Service

     Packed orders for customers, replaced orders for customers as


     Managed 12 members on outbound team


JJJ Enterprises, Indianapolis,In
Oct. 2000-Jul. 2008


     Answer phones, file

     Data Entry, Payroll checks, manual, 15 employees

     Schedule appointments


Sherri's Daycare, Indianapolis, IN
May 1991-Sept. 2000

Child care Helper/Childcare Provider

     Took care of children all ages, interaction with parents

     Lunches, naps, activities, daily planning

  • ID#: 93879
  • Location: Indianapolis, IN , 46250

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