DATA ENTRY/CUSTOMER SERVICE

                                            GALA C. ROLLINS

                                            603 Washington Pointe Pl.   Apt.14
                                            INDIANAPOLIS, INDIANA 46229
                                            Home: 317-529-8445
                                            gala.rollins1967@gmail.com 

 
WORK  EXPERIENCE:

DATA ENTRY/CUSTOMER SERVICE - ADECCO   INDIANAPOLIS, INDIANA 08/2014-Currently  - Reconstruction files(Case Number to Name), Entering a series of numbers, making outbound calls,faxing documents, calling facilities (making sure  the correct documents are sign and return for Medicare and payment. 8,000 kph

ELIGIBILITY ASSISTANT-  FSSA   INDIANAPOLIS, INDIANA 12/2012-01/2014
Assisting clients with there benefits and applying scanning documents(confidential papers) , copying,using multiple screen, ICES,SMART,FACTS programs used, customer service oriented,case detailing, case codes, typing 30-35 wpm, creating and closing out cases, learning how to work TASK.  Microsoft word, Outlook, Excel, Windows 
 Creating files, scanning confidential papers, filing (numbers and colors) codes. Some scheduling appointments,scanning 100-200 papers at a time, preparing 100-250 fiies a day  

 CUSTOMER SERVICE CARE/SPECIALIST - TELEPERFORMANCE TELECOMMUNICATION (CALL CENTER) FISHERS, IN  08/2008 - 04/2009

Creating  accounts,changing personal information, swapping and activing, programming phones,  oriented, setting payment arrangements,troubleshooting, billing detail, able to credit customers account($0-$150) without a manager, work with CORPORATE accounts,INBOUND call center, surf the WEB and, Microsoft word ,Outlook, muliti-tasking, using multiple screens, Every account was access was detail noted, Sales (new phones, plans) Type 25-30 wpm.
 
 
EDUCATION & SKILLS

2013   XEROX - ELIGIBILITY ASSISTANT/ASSOCIATE 

2008   TELEPERFORMANCE TELECOMMUNICATION  

1986 - 1987 PONTIAC BUSINESS INSTITUTE- DATA PROCESSING OFFICE SPECIALIST

 

References 
----------------------------------------------------------------------------------------------------------------------------------------
Syliva Williams                          317- 777-5183        FSSA

LaTonya -  Trainer                     317-601-8685         FSSA

 Michelle Powell - Ex CSM         317-728-2458         WALMART
  • ID#: 88330
  • Location: Indianapolis, IN , 46229

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