Enthusiastic and Creative; demonstrated ability to achieve objectives within strict deadlines. Excellent Organizational and Communication talents; solid skills in improving productivity and efficiency. Effective written and oral communication skills; Bilingual in English and Spanish Languages. Ability to collaborate well with supervisors, peers, subordinates, residents, vendors and corporate partners. Proven ability to lead teams and achieve team and departmental goals through effective sales and service delivery. Ability to evaluate key service delivery and service recovery concerns.
Microsoft (Word, Excel, Powerpoint, Access, Outlook) Open Office, Rent Manager, Softhotel, PMS, AS400, Mutli- line Phone, Fax, Scanner, Lexis Nexis, Screening, Panini Scanning
2013/ Present- University of Phoenix
- Bachelors of Business Administration and Management
2011/2013- University of Phoenix
- Graduated- Associates in Business Administration and Management
2009/2011- National College
- Associates in Business Administration
- Awarded for Perfect Attendance
- 3.60 GPA
2011/2013- Spring Valley
General Manager, 8820 Pendleton Pike, Indianapolis, Indiana, 46226
Staff/ Vendor/ Resident relations, translations, resident file maintenance, accounts payable/ receivable, Supervision and inspections of rehab/maintenance staff, implementation of solutions to increase community efficiency and guidelines, community outreach. Court proceedings and Evictions filing.
- Certified Landlord Tenant/ Fair housing laws
- Certified Landlord Training/ crime prevention/ MCPO
- Accommodation from Lawrence PD and ICE services
2008/2011- Good Host LLC
Supervisor, 7202 East 82nd Street, Indianapolis, Indiana, 46256
Preparation and presentation of daily reports, control and inventory maintenance, reorganization of computer programs, information and files for efficiency, payroll, scheduling, translations, enforcement of quality control.
2006/2008- Xtreme Promotions
Call Center Manager/ Team Leader, 8421 S. Orange Blossom Trail, Orlando, Florida, 32809
Staff trainer, restructuring of computer programs and systems, improved quality of staff and performance, scheduling, confirmation of information and all appointments, initiated interviews, human resources, payroll.
- Awarded for Outstanding Performance
- Frequently worked additional hours to enhance team performance