Customer Service Representative (Call Centers)

Antionette White

3144 Falcon Drive  l  Indianapolis IN 46222  l  Phone: 317-914-0718  l  whiteantionette12@yahoo.com

Customer Service Professional

 

l  A highly motivated professional with more than 13 successful years’ experience in customer service and support with recognized strengths in problem solving and trouble shooting.

l  Performed as a sales staff support representative.

l  Ability to plan and implement proactive sale procedures.

l  Knowledge of Microsoft software.

l  Ability to train, motivates, and supervised customer service representatives.

Skills

l  Excellent written and verbal communication

l  Excellent customer compliant resolution ability

l  Able to use a auto dialer

l  Ability to manage a large call volume environment

l  Supervisory skills

l  Excellent typing skills 30 wpm

l  Organizing, planning, and prioritizing

l  Pay attention to details

l  Detailed documentation

l  Document filing

Professional Experience

Integrity staffing, Indianapolis, in

Customer Service Representative

Responsible for receiving, issued materials and other items from warehouse to be processed and sent out to customers.

Selected Accomplishments:

l  Received counted stock items, and recorded inventory into computer.

l  Verified inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors.

l  Clean and maintain supplies, tool equipment, and storage areas to ensure compliance OSHA regulations.

l  Examine and inspected stock items for wear or defects, reported any damage to supervisors.

l  Obtained customers’ names, addresses and billing information, product numbers.

l  Specified items to be purchased, and enter this information on order forms...

Kelly service (WELL point) indianapolis, in

Customer Service Representative

Communicated with customers by telephone to provide information about products or service WellPoint provided processed orders and resolved customer complaints...

Selected Accomplishments:

l  Took township of and resolve customer issues with care and concern.

l  Act as a liaison for customers by providing support and guidance of their anticipated needs, personal options and decisions.

l  Observed and received information from all relevant sources.

l  Demonstrate empathy, exceptional written and verbal communication skills, and the ability to properly tailor assistance to customers’ level of experience and knowledge.

l  Developed relationships with other business and serviced partners whose assistance, cooperation and support may be needed.

Indiana state central collection UNIT, indianapolis, in

Customer Service Representative

Knowledge of principles and processes for providing customer and personal services. This included customer needs assessment, meeting quality standards for services, of customer satisfaction

Selected Accomplishments:

l  Give full attention to what customer are saying taking time to understand points being made.

l  Check to ensure that appropriate changes were made to resolve customers’ problems.

l  Kept records of customer interactions, recorded details of inquire complaints’, or comments, as well as actions.

l  Completed contract forms, prepare change of address records.

l  Handled and managed difficult client and maintain their self-respect in the resolution of their issue

Education

Flanner house of INDIANAPOLIS, inc. indianapolis, in 

Skills to Success-m Life Skills and Job Readiness Program

l  Certification of Completion

 

Harrison Community College, Indianapolis, IN (2010-2011)

 

West Side Senior High School, Gary, IN (Diploma)    

 

  • ID#: 82107
  • Location: Indianapolis, IN , 46222

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