customer service call center



                                                             
       KAROL QUARLES       



                                                          
            4653 Kelvington Drive



                                                          
         Indianapolis, Indiana 46254



                                                                            
(317)280-1496     



                                                                   
kquarles2009@yahoo.com



 



 



Objective:   Proven customer service expert who possesses
strong abilities in the areas of



building productive relationships, resolving complex customer
issues, and winning customer loyalty.



Result oriented professional with specialized skills in working in environments which require strong



multi- tasking abilities and detail focused individuals.



 



Professional
Experience:



 



FinishMaster
Inc. Indianapolis, In



Contact Center Agent/ Accounting Billing Specialist  3/2011- Present



 




  • Receive and process customer orders via-email,
    phone and fax

  • Manage invoicing for processed customer order
    to be filed

  • Perform data entry accounting duties

  • Field customer inquiries and resolve issues









 



Waste
Management, LLC Indianapolis, In



Customer Service Rep II / Dispatcher  11/2001-01/2009 



 




  • Handled customer inquiries, complaints,
    billing questions, and payments

  • Handled over 200 incoming calls a day and
    dispatch drivers

  • Quoted, sold, and set-up new customer accounts
    and filing  

  • Processed billing payments and refunds and
    invoicing and perform data entry

  • Identified, researched, and resolved difficult
    issues

  • Trained new incoming Customer Service
    Representatives                                                                  













 



 



Conseco Finance
Indianapolis, In



 Collection Secretary / Data
Entry Clerk  08/2001-6/2003



 




  • Processed invoices and oversaw land contracts
    for mobile home park

  • Prepared title paperwork for new buyers

  • Obtained legal documents for company attorneys

  • Managed warehouse filing system

  • Collected monthly payments

  • Processed incoming mail/faxes

  • Dispatched drivers to repossessions for
    non-payments















 



Computer Skills: Window XP
Professional, Outlook, Microsoft Word, Excel, Power Point.



 





                                                             
       KAROL QUARLES       



                                                          
            4653 Kelvington Drive



                                                          
         Indianapolis, Indiana 46254



                                                                            
(317)280-1496     



                                                                   
kquarles2009@yahoo.com



 



 



Objective:   Proven customer service expert who possesses
strong abilities in the areas of



building productive relationships, resolving complex customer
issues, and winning customer loyalty.



Result oriented professional with specialized skills in working in environments which require strong



multi- tasking abilities and detail focused individuals.



 



Professional
Experience:



 



FinishMaster
Inc. Indianapolis, In



Contact Center Agent/ Accounting Billing Specialist  3/2011- Present



 




  • Receive and process customer orders via-email,
    phone and fax

  • Manage invoicing for processed customer order
    to be filed

  • Perform data entry accounting duties

  • Field customer inquiries and resolve issues









 



Waste
Management, LLC Indianapolis, In



Customer Service Rep II / Dispatcher  11/2001-01/2009 



 




  • Handled customer inquiries, complaints,
    billing questions, and payments

  • Handled over 200 incoming calls a day and
    dispatch drivers

  • Quoted, sold, and set-up new customer accounts
    and filing  

  • Processed billing payments and refunds and
    invoicing and perform data entry

  • Identified, researched, and resolved difficult
    issues

  • Trained new incoming Customer Service
    Representatives                                                                  













 



 



Conseco Finance
Indianapolis, In



 Collection Secretary / Data
Entry Clerk  08/2001-6/2003



 




  • Processed invoices and oversaw land contracts
    for mobile home park

  • Prepared title paperwork for new buyers

  • Obtained legal documents for company attorneys

  • Managed warehouse filing system

  • Collected monthly payments

  • Processed incoming mail/faxes

  • Dispatched drivers to repossessions for
    non-payments















 



Computer Skills: Window XP
Professional, Outlook, Microsoft Word, Excel, Power Point.



 



Education:   Broad Ripple High School, Indiana Business
College    Indianapolis, In



 













 



 



Conseco Finance
Indianapolis, In



 Collection Secretary / Data
Entry Clerk  08/2001-6/2003



 




  • Processed invoices and oversaw land contracts
    for mobile home park

  • Prepared title paperwork for new buyers

  • Obtained legal documents for company attorneys

  • Managed warehouse filing system

  • Collected monthly payments

  • Processed incoming mail/faxes

  • Dispatched drivers to repossessions for
    non-payments















 



Computer Skills: Window XP
Professional, Outlook, Microsoft Word, Excel, Power Point.



 



Education:   Broad Ripple High School, Indiana Business
College    Indianapolis, In



  • ID#: 78809
  • Location: Indianapolis, IN , 46254

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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