Bulk Account Handler

  

Indianapolis, Indiana 46226
(317) 562-0939h
(317)691-5723c

 

Mark Cravens
Objective
To obtain a position with a leading corporation that will allow me to utilize my analytical, management, and organizational skill sets to the best of my ability.
Experience
1991-Present                         FedEx Corporation                                   Indianapolis, IN
Bulk Account Handler
·     Train and develop co-workers on various route assignments.
·     Ensure 100% efficiency for operation of COSMOS processing equipment.
·     Monitor daily operation of offsite locations, ensuring shipment verification and tracking.
·     Reconcile outbound volume at multiple offsite accounts.
·     Conduct audit of powership equipment to ensure accuracy of URSA labels.
·     Maintain accurate and timely selection and inspection of assigned packages
and the subsequent reporting of stop counts and missorts.
·     Work jointly with the sales team to gain new business and ensure customer
satisfaction.
1989-1991                               United States Postal Office                    Indianapolis, IN
Mail Clerk
·     Trained personnel clerks on sorting/distribution procedures.
·     Updated sorting equipment, ensuring all zip codes were accurate and current.
·     Communicated zip code changes to customers.
·     Organized efforts of staff to cover sick calls in lead role.
1987-1989                               BMG Music Service                                Indianapolis, IN
Customer Support Service Clerk
·     Processed customer orders and returns.
·     Trained employees on use of trans-listings.
·     Updated customer records utilizing Microsoft Word/Excel programs.
1985-1986                               College Life Insurance Company          Indianapolis, IN
Insurance Auditor
·     Reviewed and evaluated insurance documents, ensuring 100% accuracy rate.
·     Communicated errors to administrative clerk and followed up for corrections.
·     Reorganized information and filing system.
·     Reported status of unprocessed claims to management.
·     Responsible for the control, dissemination, and accountability of unprocessed claims.
Education
1979-1983                               Ball State University                               Muncie, Indiana
·     B.S., Business Administration; Major: Management; Minor: Finance
Interests
Reading, Sports, and Listening to Jazz.
References
Available Upon Request
  • ID#: 77610
  • Location: Indianapolis, IN , 46226

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