Manufacturing/Customer Service/Call Center/Warehouse



Theresa Gillaspy   



1430 Grube St.



Indianapolis,  IN 
46227



317-735-1822 (Home)



317-724-9191 (Cell)



 



KCI USA



Service Center Driver



06/20002 to 04/2010



 



In this position I worked as a Service Center Driver.  My duties included cleaning,  quality control of equipment and delivering
of wound vacs to hospitals,  rehab
facilities, nursing homes and home patients. 
Also, I would switch out wound vacs if the equipment would malfunction. My
territory for the Indianapolis Service Center was most of Indiana and the
eastern part of Illinois.  When time
permitted, I would process returns and mail out wound vacs that could be
delivered by UPS.



 



BAYER CORPORATION



Lead Supervisor in Call Center



10/1996 to 05/2002



 



Making sure all phone lines were filled continuously from working hours of
7am until 9:30pm Monday thru Friday and Saturday 7am until 4pm.  The inbound calls  received were from Field Engineers requiring
part orders. While working as Lead Supervisor in call center my duties included
interviewing, hiring and field engineers calling for parts for equipment  that 
were in hospitals,  Doctors
offices, etc.  Some calls  were emergencies and had to be handled
delicately.   Parts had to be arranged to
the picked up and delivered the same day.  
The Diagnostics Division of Bayer Corporation has since been sold.



 



Professional Licensing
Agency



Computer Specialist



1981 to 09/1995



 



As working with all the employees in this agency,  I was responsible for keeping the system
running efficiently while making sure daily batches were produced so they could
be mailed out daily.   Also, I was
responsible for the printing of all renewals of licensees so that they could be
mailed out according to their guidelines set forth for each licensing board. Keeping
the database cleaned up I would set up annually all Boards and Commissions that
had expired or deceased licensees.  In
this agency I was responsible for 14 Licensing Boards.



 



High School



North Central High School



Indianapolis, IN



Graduated:   06/ 1971



 



Graduated with a major in Business and a minor in Math.



 



 



 



 



 



 



References:



 



Robert Ferdinand



38 Lake Drive South



Brownsburg, IN  46112



317-919-0690   Cell



317-557-3941   Work



Worked under Bob at KCI for the entire length of employment.    Have known him for 40 years.



 



Monica Sullivan



1430 Grube St.



Indianapolis, IN  46227



317-646-7101   Cell 



Have known Monica for 3 years as well as being a roommate.



 





Theresa Gillaspy   



1430 Grube St.



Indianapolis,  IN 
46227



317-735-1822 (Home)



317-724-9191 (Cell)



 



KCI USA



Service Center Driver



06/20002 to 04/2010



 



In this position I worked as a Service Center Driver.  My duties included cleaning,  quality control of equipment and delivering
of wound vacs to hospitals,  rehab
facilities, nursing homes and home patients. 
Also, I would switch out wound vacs if the equipment would malfunction. My
territory for the Indianapolis Service Center was most of Indiana and the
eastern part of Illinois.  When time
permitted, I would process returns and mail out wound vacs that could be
delivered by UPS.



 



BAYER CORPORATION



Lead Supervisor in Call Center



10/1996 to 05/2002



 



Making sure all phone lines were filled continuously from working hours of
7am until 9:30pm Monday thru Friday and Saturday 7am until 4pm.  The inbound calls  received were from Field Engineers requiring
part orders. While working as Lead Supervisor in call center my duties included
interviewing, hiring and field engineers calling for parts for equipment  that 
were in hospitals,  Doctors
offices, etc.  Some calls  were emergencies and had to be handled
delicately.   Parts had to be arranged to
the picked up and delivered the same day.  
The Diagnostics Division of Bayer Corporation has since been sold.



 



Professional Licensing
Agency



Computer Specialist



1981 to 09/1995



 



As working with all the employees in this agency,  I was responsible for keeping the system
running efficiently while making sure daily batches were produced so they could
be mailed out daily.   Also, I was
responsible for the printing of all renewals of licensees so that they could be
mailed out according to their guidelines set forth for each licensing board. Keeping
the database cleaned up I would set up annually all Boards and Commissions that
had expired or deceased licensees.  In
this agency I was responsible for 14 Licensing Boards.



 



High School



North Central High School



Indianapolis, IN



Graduated:   06/ 1971



 



Graduated with a major in Business and a minor in Math.



 



 



 



 



 



 



References:

 



 



 



  • ID#: 75502
  • Location: Indianapolis, IN , 46227

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