Customer Service Representative

KAROL QUARLES

4653 Kelvington Drive

Indianapolis, Indiana 46254

(317)280-1496

kquarles2009@yahoo.com

Objective: Proven customer service expert who possesses
strong abilities in the areas of

building productive relationships, resolving complex customer
issues, and winning customer loyalty.

Result oriented professional with specialized skills in working in environments which require strong

multi- tasking abilities and detail focused individuals.

Professional
Experience:

FinishMaster
Inc. Indianapolis, In

Contact Center Agent/Billing Specialist 3/2011-
Present

Receive and process customer orders via-email,
phone and fax
Manage invoicing for processed customer order
Perform accounting duties
Field customer inquiries and resolve issues

Waste
Management, LLC Indianapolis, In

Customer Service Rep II / Dispatcher 11/2001-01/2009

Handled customer inquiries, complaints,
billing questions, and payments
Handled over 200 incoming calls a day and
dispatch
Quoted, sold, and set-up new customer accounts
Processed billing payments and refunds
Identified, researched, and resolved difficult
issues
Trained new incoming Customer Service
Representatives

Conseco Finance
Indianapolis, In

Collection Secretary / Data
Entry Clerk 08/2001-6/2003

Processed invoices and oversaw land contracts
for mobile home park
Prepared title paperwork for new buyers
Obtained legal documents for company attorneys
Managed warehouse filing system
Collected monthly payments
Processed incoming mail/faxes
Dispatched drivers to repossessions for
non-payments

Computer Skills: Window XP
Professional, Outlook, Microsoft Word, Excel, Power Point.

Education: Broad Ripple High School, Indiana Business
College Indianapolis, In

  • ID#: 73989
  • Location: Indianapolis, IN , 46254

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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