Edward Owens10514 E 37th St.Indianapolis IN 46235Pookiemac22@Gmail.com317)646-4380RETAIL SKILLS
Department Manager Retail Sales Cash-Handling Accuracy Credit Card Transactions Customer Service Excellence Loss Prevention Merchandising & Stocking Ad-Set forklift Operator Shipping Receiving Delegating tasks Reporting to senior management / personnel when required
Walmart, Indianapolis, INDepartment Manager 4.15-3-16 To makes customers feel welcome and lets them know someone is available to help them find merchandise. I spend time on the sales floor keeping track inventory, And keeping merchandise neat in the department and surrounding areas of the store and checking to ensure signage is accurate. Kohls, Carmel, INPOS operator/ Shoes associate 11.13-1.15 As a POS associate I'm the front line worker in retail. I'm responsible for ensuring visitors have a positive shopping experience and for supporting the store's initiatives to increase sales. Greeting customers when they enter the store and come to the till to make a purchase is fundamental to my role. This makes customers feel welcome and lets them know someone is available to help them find merchandise. If any visitors have negative intentions, it also lets them know they have been spotted and store staff know they are there. I often have to resolve customer complaints for such things as negative experiences with store staff, inability to find merchandise or previous purchases that did not meet expectations, I work in conjunction with management to do this effectively. I also have to process returns and exchanges to refund customer payment when items are not to the customer's liking. Taking payment for merchandise, in the form of credit or debit cards, store credit or cash, is a central role along with bagging the merchandise carefully — including folding clothes and wrapping glass items in tissue. When I am scheduled in shoes I spend time on the sales floor keeping track inventory, keeping merchandise neat in that department and surrounding areas of the store and checking to ensure signage is accurate.3M, Indianapolis, INMachine Operator 06.13-10.13 (laid off) Worked under the direction of the shift supervisor to perform all guillotine and laminating operations to support the Test Pack and CI Converting operations. Used computerized inventory systems. My primary responsibilities included: Know and follow all safety systems, programming schedules, cleaning procedures, set-up and roll change procedures on all laminators, guillotines and Polar paper cutters. Keep count check/loader supplied with cut product Inspect all printing prior to laminating and cutting. Keep a count on how many sheets have been laminated. Keeping orderly stacks when passing on to the next operator. Coordinate printing issues with the printing department. Participate in training and development programs as required. Know and follow proper work methods, waste separation and disposal, recycling and following appropriate SOP’s, Product Standards, Process Standards and Test Standards. I worked on a fixed 3rd shift, accepting overtime as the company needed and working on the weekends when business required.Walgreens, Indianapolis, INCustomer Service Associate 01.13-08.13 As a Customer Service Associate, I was the face of Walgreens – the person who helps fulfill our mission of making people's lives a little easier. Along with providing friendly, courteous and efficient service to our customers, I was also responsible for everything from cash register operations and customer service to merchandising, store inventory and maintaining store signage and displays. Modeled and delivered a distinctive and delightful customer experience and provided customers with courteous, fair, friendly, and efficient checkout service.
Xpedx National, Cincinnati, OHPackager 05.10-11.12 As a package handler I started my work day with reading and marking the packaging labels. Then measure and weigh these packages while thoroughly examining to ensure packing specifications are constantly met. To ensure prompt delivery, this is where I properly recorded the packages starts. Properly labeled packages are then sent for scanning and sorting.Herff Jones Cap and Gowns, Champaign, IllDock Worker 6.07-6.09 Verify accuracy of shipments by counting, weighing, and measuring items. Comparing size, weight, description, and code numbers with information on invoice or packing slip and purchase orders; record any discrepancies or damage. Open crates and other containers using hand tools to unpack items received. Inspect shipments for damage and defects. Operate tools and equipment according to prescribed safety procedures. Follow established safety procedures and techniques to perform job duties including lifting, carrying, etc. Correct unsafe conditions in work area and report any conditions that are not correctable to supervisor immediately.
Named "Employee of the Month" while at Walgreens in recognition of excellent job performance and customer service. Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees. Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers and employees alike.
Westside High Gary, IN - General studies and two years of Automotive Technology Fork lift license through UPS valid from 2005-2008
Illinois University, Champaign, IllStarted a major in Graphic Design, 2001-2002
Available for day or evening shifts; weekends and holidays included.Professional references available upon request.