Administrative Office Assistant

Laura A. Watkins
7227 Hartington Place
Indianapolis, IN 46259
(305) 335-2298 Cell
lawofmia@yahoo.com


EDUCATION:​Miami Central Senior High School
​Miami, Florida
​Diploma - 1984

​Miami-Dade Community College
​Miami, Florida
​Business Administration/Accounting
​1984-1986

​United Business Institute
​Miami, Florida
​Business Law/Accounting
​Certificate - 1986

EXPERIENCE:


10/1/2013 - 9/25/2014

Department of Children and Families
Economic Self-Sufficiency
​200 Opa-Locka Blvd
​Miami, FL 33054
​(305) 420-3771

​Economic Self-Sufficiency Specialist I
Responsible for conducting interviews to collect/update personal data on applicants and clients and household members and assists applicants and clients in clarifying and obtaining documentation required to establish eligibility. Assist the clients in obtaining documentation when the individual is unable to act on his or her own behalf; review documents for validity. Initiates necessary collateral contracts to verify information provided by applicants and clients. Review and analyzes forms, applications, documents or other information to make eligibility determinations. Obtain necessary documentation, certification or approval in support of actions.
Use mainframe computer systems or software applications to access, create, edit, print, send, retrieve or manipulate data, files or other information. Provide applicants and clients with information concerning other department and community assistance programs and makes referrals as appropriate.
Acquires and maintains a working knowledge of relevant laws, regulations, policies, standards or procedures. Collect data, compile and organize information. Verifies accuracy of data and reconciles errors or inconsistencies. Direct individuals, problems, questions or complaints to the proper person(s) or place and follow-up on action(s) taken. Attends staff meetings, conferences and training. Explains or justifies decisions, conclusions, findings or recommendations.
Maintains or updates data, records or other information to ensure accurate case records.
Uses prescribed mathematical and statistical formulas, schedules, tables or procedures to perform eligibility determination.
Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems.
Reads and understands non-technical materials such as letters, memoranda, electronic mail or simple instructions.

7/6/07 - 9/30/2013

Department of Children and Families
Contract Administration
​401 NW 2nd Avenue, Suite N-1021
​Miami, FL 33128
​(786) 257-5084

​Government Analyst I
Serves as a contract documents expert in Contract Administration and provide expertise directly to Contract Managers and Program Administrators. Reviews contract documents during the preparation process to provide direct technical assistance. Evaluates quality of contract language used in various contracts to offer best practice solutions where necessary. Participates in the review of the most complex and difficult contracts and procurement documents to assure compliance with federal and state regulations and Department of Children and Family administrative policies. Consults with programmatic and administrative staff in the development of procurement as appropriate, and in the preparation and review of contract related documents.Participates in the planning, development and presentation of training courses on techniques used to conduct quality contract document review and development for the Contract Managers and Program Administrators. Develops and provides workshops/training sessions on contract information to Contract Resource Unit staff. Serves on teams to provide technical assistance and evaluate the performance of department contracting staff. Provides technical assistance to central office staff on contract issues. Conducts research and provide interpretation of policies and regulations relating to contracts. Participates in work groups and committees dealing with contract related issues.Provides daily consultation and assistance to management and staff in the management and financial operation of service programs and responsibilities. Assists in the development of contract document policies and procedures by recommending revisions that will enhance departmental operations.Consults regularly with supervisors and management to coordinate the implementation of solutions to recognized problems. Make recommendations for systematic ways to improve the process of the contract document development and construction. Makes recommendations for ways to improve the office’s operations overall.Proposes changes to statutes, rules, policies, or procedures that result from support activities. Consults nationally with human services professionals that specialize in the preparation of contract documents regarding policies and procedures. Assists in coordination with the Office of the State Comptroller, including the field units, as required on matters pertaining to the method of payment language and contract document requirements. Reviews professional literature and publications and ensures that the department's contract documents make the best possible use of available technology. Performs other related duties as required. Complies with and monitors compliance (when applicable) of the mandatory requirements in Section 215.422, Florida Statutes, and Chapter 3A-24, Florida Administrative Code.

9/29/06 - 6/28/07​

Department of Children and Families
Economic Self-Sufficiency
​5400 NW 22ND Avenue
​Miami, FL 33142
​(305) 636-2413

​Economic Self-Sufficiency Specialist I
Responsible for conducting interviews to collect/update personal data on applicants and clients and household members and assists applicants and clients in clarifying and obtaining documentation required to establish eligibility. Assist the clients in obtaining documentation when the individual is unable to act on his or her own behalf; review documents for validity. Initiates necessary collateral contracts to verify information provided by applicants and clients. Review and analyzes forms, applications, documents or other information to make eligibility determinations. Obtain necessary documentation, certification or approval in support of actions.
Use mainframe computer systems or software applications to access, create, edit, print, send, retrieve or manipulate data, files or other information. Provide applicants and clients with information concerning other department and community assistance programs and makes referrals as appropriate.
Acquires and maintains a working knowledge of relevant laws, regulations, policies, standards or procedures. Collect data, compile and organize information. Verifies accuracy of data and reconciles errors or inconsistencies. Direct individuals, problems, questions or complaints to the proper person(s) or place and follow-up on action(s) taken. Attends staff meetings, conferences and training. Explains or justifies decisions, conclusions, findings or recommendations.
Maintains or updates data, records or other information to ensure accurate case records.
Uses prescribed mathematical and statistical formulas, schedules, tables or procedures to perform eligibility determination.
Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems.
Reads and understands non-technical materials such as letters, memoranda, electronic mail or simple instructions.


3/30/01 - 9/28/06​

Department of Children and Families
Contract Administration
​401 NW 2nd Avenue, Suite N-921
​Miami, FL 33128
​(305) 377-5081

​Grant Specialist V
Contract Manager in Developmental Disabilities and Family Safety Program. Responsible for Reviewing and Analyzing Budget Proposals to determine appropriate funding for contracts; maintain contract files and a $1.8 million budget; Responsible for the negotiation, preparation, execution and day-to-day management of contracts. Responsibilities include the following: amending contracts to meet budget and service needs; routing and tracking contracts through the district office review and approval process; preparing and maintaining ledgers; review budget proposals; tracking and processing invoices to ensure compliance with contract terms and conditions; provide technical assistance to Providers in areas of funding and Department procedures; providing technical assistance to budget/fiscal personnel, monitoring unit and Program Office; prepare SAMAS reconciliation reports and maintain SAMAS contract subsystem files; assisted in the preparation of procurement instruments and implement Department policies and procedures according to CFOP 75-2, as well as Florida Statutes and Administrative codes; completing diversified assignments.


11/98 – 3/29/01​​
Department of Children and Families
Contract Administration
​401 NW 2nd Avenue, Suite N-921
​Miami, FL 33128
​(305) 377-5081

​Senior Clerk
Responsible for typing correspondence, personnel documents, reports and forms on the computer. Organizes and maintains contract records and files. Process contractual invoices for review of the Developmental Services (DS) contract staff. Provide technical assistance to Contract Managers and Providers. Maintain DS contract log. Prioritize administrative work for Contract Manager Supervisor. Assist Contract Managers is preparation of contracts. Research contract information in ABC. Coordinate and track assignments. Update spreadsheets. Prepares and organizes unit mailings to providers. Oversees leave and attendance records for unit supervisor and unit staff. Assists in answering and routing telephone calls to appropriate staff. Schedules appointments, receives and disseminates mail and other documents to unit staff. Prepares Purchase and Supply Requisitions for office supplies. Processes all invoices, receiving reports and travel reimbursements for unit staff.


2/98– 5/99​
Hibiscus Elementary School
​18701 NW 1st Avenue
​Miami, FL
​(305) 652-3018

​Office Clerk
Assisted school faculty and administrators in the coordination of administrative duties. Coordinated and tracked assignments and projects. Duties included copying materials for school faculty and administrators. Answered and routed telephone calls to appropriate personnel. Maintained a filing system. Typed various correspondences on the computer. Performed other general office duties such as faxing, copying and dissemination of materials.


10/97-11/97​
Coats Trim Resources
​9851 NW 106 Street
​Miami, FL
​(305) 887-2730

Receptionist
Handled inquiries from customers. Answered a high volume of telephone calls and routed messages to pertinent staff. Greeted members of the public and customers. Performed general office duties, which included typing, word processing, and filing.

10/95 - 6/96 ​
Madie Ives Community School
​20770 NE 14th Avenue
​Miami, FL
​(305) 651-3155​

​Paraprofessional
Coordinated, tracked, and processed assignments. Evaluated situations requiring immediate attention and handled or arranged for appropriate resolution. Assisted teachers with classroom preparation, graded papers, typed and prepared tests, exams and other classroom assignments and projects. Processed attendance information for administrators. Performed other general office duties such as filing, faxing, copying and dissemination of materials.

6/93 - 3/95​
Northside Church of God
2590 NW 103 Street
​Miami, FL
​(305) 836-6259

​Bookkeeper/Custodian
Responsible for processing invoices for payments in accounts receivable. Reconciled accounts. Evaluated and analyzed data for preparation. Prepared reports for accounts. Responsible for all computer processing and data entry related to church invoices, accounts receivable, accounts payable and bank deposits. Maintained General Ledger, balanced bank statements and typed church bulletins and letters.

Responsibilities for custodial care included: Cleaning and maintaining building facilities, performed the necessary room set-ups for scheduled services, sweep, mop, and vacuum floors. Dust and polish furniture, gathered and empties trash and cleaned restrooms.

3/93 -- 4/95​
Uniform, Inc.
7330 NE 2nd Avenue
​Miami, FL
​(305) 759-9268

​Data Entry Clerk
Coordinated timely and accurate entry of data information according to administrative principles. Organized data into formats for reports. Processed information related to company invoices, collections, and account statements. Input information into the computer and typed various correspondences, faxing, copying and dissemination of materials. Answered a high volume of telephone calls and took orders for uniforms.

1986 – 1991
Mann-Holly Sales & Service
​2615 Ali-Baba Blvd
​Miami, FL
​(305) 685-6261

​Bookkeeper
Evaluated and analyzed data for preparation. Prepared reports for accounts. Responsible for all computer processing and data entry related to company invoices, customer collections, accounts receivable, accounts payable and bank deposits. Reconciled accounts. Processed customer collections. Typed various correspondences on the computer, word processing and maintained a filing system. Answered and routed telephone calls to appropriate staff, ordered staff, conducted physical inventory, and customer inquiries and quotations.


OPERATIONAL KNOWLEDGE:
Knowledge of Windows, Microsoft Word, Windows 95, Office 97, Excel, Publisher, ABC System, cc:Mail, Flair, Internet, Florida System (Public Assistance), Homeland Security

References Upon request
  • ID#: 107335
  • Location: Indianapolis, IN , 46259

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