Call Center Representative

Robbie L Pfeifer


 6926 Summerfield Dr N 


Indianapolis, IN 46214


317-490-0181


Ms.robbiepfeifer@gmail.com


Work History


Numark Industries/ The outdoor patio store


Parts and warranty supervisor, inbound calls, orders, problem solving, attention to details multi task, supervise and monitor customer service agents


800-457-4652 Current


Intergrity Staffing (Chase Student Loans),


 Inbound calls, customer service, data entry, multi task, product knowledge, 2 years


Sears Holding Group, 


 Jewelry department (sales), product knowledge, customer service cashier


Ashley Furniture Home Store, 09/2009 to 08/2011


Product specialist (sales), generating high volume of sales, superior customer services, excellent product knowledge and data entry.317-273-0605


Creditors Services of Indiana, 08/2008 to 09/2009


Unit Manager (collections), medical collection, detail client and customer service, data entry, financial evaluations, insurance companies, verifications, payment arrangements and garnishments.317-273-1200


Value City Furniture, 08/2006 to 08/2008


Sales Consultant (sales), generating high volume sales, superior customer services, excellent product knowledge and data entry. 317-837-7294


Qualified Mortgage, 07/2004 to 08/2006


Mortgage Consultant (senior loan officer), Liaison between lender and borrower. Analyzing the creditworthiness and probability of repayment to secure financing for the purchase of real estate. Schedule appointments gather documentations required by lenders, closed loans. 219-738-2041


Ameri First Mortgage, 1999 to 7/2004


Branch Manager. Monitored and evaluated compliances to maintain office operations, Accounts payable and receivable. Implementing incentives of success to staff. Final approvals of all loans submitted to branch.


Congress Enterprises, 4 years


Office Manager /Dispatcher, customer service, accounts payable and receivable, payroll, health and liability insurance verifications. Open steel division (Express Tank)


Qualification Summary


Real Estate terminology. Procedures, applications, and document knowledge. Microsoft office, excel and data entry. Customer service with a pleasant experience.


Education & Certifications


Austin High School


Century 21


Ivy Technical College


 I am a customer-minded individual with problem-solving capabilities, creativity, and a sales aptitude. My primary goal is to support the products by responding to customer concerns, answering questions, handling orders, and ensuring customers are comfortable and satisfied with product and service


 

  • ID#: 100846
  • Location: Indianapolis, IN , 46214

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