UI Fraud Invest. Supervisor
Work for Indiana
Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana s communities every day.
At the State of Indiana, we don t just talk about diversity and inclusion Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.
About the Indiana Department of Workforce Development (DWD):
Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana s employment future. If managed properly, Indiana s workforce will be second to none and completely prepared for the next phase of the state and country s economic growth.
Salary:
This role is typically filled with a starting salary of $39,832. Any offer made to an internal candidate will be subject to the standardized Promotion / Demotion policies.
About the Job:
The Indiana Department of Workforce Development (DWD) is the agency charged with administering the federal unemployment insurance (UI) benefits program a public assistance program. At a high level, the UI program is responsible for determining and assessing UI taxes on covered employers, for determining whether an individual is eligible for UI benefits, and for detecting, investigating, and preventing all sources of fraud within the program. In addition, the UI program must collect all wrongfully paid benefits and all delinquent UI taxes.
In the UI Fraud Investigator Supervisor position you will be a supervisor in the Benefit Payment Control Unit (BPC). This unit is responsible for the protection of the Unemployment Compensation Trust Fund through prevention, detection, adjudication, and collection of improperly paid unemployment benefits. You will report to the Manager of Benefit Payment Control and will be responsible for supervising the investigation of potential fraudulent receipt of unemployment compensation benefits. Investigations account for more than $10,000,000.00 in overpayments each year.
A Day in the Life:
The essential functions of this role are as follows:
- Directly supervise Fraud Investigators who are stationed in the Northern Territory of Indiana. The Fraud Investigators are engaged in the investigation, adjudication, and prosecution of fraudulent UI benefit claims.
- Review documentation submitted from internal sources such as Cross Match National and State New Hire, Adjudication staff, Appellate staff, Tax Audit staff and Quality Control staff observation, and external sources such as Employer Protests, Website Fraud Reports and Industry Surveys to determine if a fraud investigation should be set up and assigned for investigation.
- Review and monitor all in process and completed cases of the Fraud Investigators under their supervision for quality. The supervisor will work with their fraud investigators to ensure that cases are completed within the Federal timeframe for collection of debts regarding UI overpayments, as well as to determine which cases should be presented to the DWD Legal department and county prosecutors for prosecution according to DWD current guidelines.
- Analyze claims in UPLINK system to detect patterns associated with fraud and flags claims/groups of claims that appear fraudulent and reports to manager
- Review claims to detect fictitious employers by researching businesses, reviewing wages and assuring accurate location of business. Large scale ID theft and fictitious employer accounts will be included in a monthly report to the DOL
- Work with the fraud investigators to prepare for Administrative Law Hearings when a decision issued has been appealed. Exhibits, internal and external will be requested and presented to all parties involved in the hearing. Supervisors will ensure that DWD is represented in all hearings. All BPC appeals will be recorded and monitored regarding reversed or modified decisions.
- Function as the coordinating contact with local, state, and federal agencies regarding UI information requests, as well as with regard to those agencies involvement in the investigation and the prosecution of UI fraud cases. This includes assisting government and law agencies with information regarding ongoing investigations including locating wages in and outside of Indiana.
- Act as a subject matter expert for Prosecution Cases in municipal court and Bankruptcy Cases in Federal Court.
- Responsible for assisting the BPC Manager in establishing Fraud Investigator performance standards and policies, to ensure their compliance with DWD and BPC goals.
- Responsible for assisting the BPC Manager in writing and updating BPC Manual regarding Fraud Investigations and for creating and implementing work instructions for the Training Department.
- Work with the UI Director and BPC Manager to assess and implement new fraud prevention methods as recommended by the NASWA and the DOL
- Recommend potential changes to existing programs, policies, and operations which could have a positive impact upon total agency efficiency.
- Conduct regular performance appraisals of the Fraud Investigators, pursuant to the schedule established by DWD Human Resources.
- Cross train with the Cross Match Unit supervisor, and the BPC Fraud Analyst to employ critical thinking and successful strategies to ensure that all federal BPC standards are met or exceeded.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.
What You'll Need for Success:
- A broad knowledge of the UI and Tax systems, and laws, and policies pertaining to each subject, is necessary
- The employee must have a minimum of two (2) years of Fraud Investigation and one (1) year of adjudication experience, this includes the successful completion of the working test with the Department of Workforce Development.
- Prefer that the employee have at least one (1) year of supervisory experience.
- Organizational skills
- Extreme attention to detail
- Be able to supervisor others effectively.
- Have the ability to review and process work of subordinates.
- Have knowledge of basic computer and email functions.
- Have good verbal communication skills.
- Be comfortable providing explanations through the telephone.
- Be able to compute basic mathematical functions.
- Have the mental capacity to understand and apply the rules and regulations of our agency to perform the duties as job requires.
- Be able to work well under pressure.
- Keep a courteous and kind disposition during stressful times at work.
Supervisory Responsibilities/Direct Reports:
This role provides direct supervision for one or more staff members.What You'll Get in Return:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) and vision/dental coverages
- Wellness program (offers premiums discount for the medical plan)
- Health savings account (includes bi-weekly state contribution)
- Deferred compensation account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- Group life insurance
- Employee assistance program that allows for covered behavioral health visits
- Paid vacation, personal and sick time off
- Competitive leave policies covering a variety of employee needs
- 12 company paid holidays, 14 on election years
- Qualified employer for the Public Service Loan Forgiveness Program
- New Parent Leave
- Free Parking
- Free LinkedIn Learning
- DWD GOAL (Go Out and Learn) Tuition Assistance Program - Eligible employees have access to up to $5,000 in tuition assistance per fiscal year
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer
Estimated Salary: $20 to $28 per hour based on qualifications.
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