Consultant Information Technology

Company Name:
Eli Lilly
Company Overview:
Lilly is the 10th largest pharmaceutical company in the world, and has been creating medicines that help improve peoples' quality of life for more than 135 years. Across the globe, we are a leader in investing in research and development and we also invest in our employees in competitive salaries, training and development, and health.
The pharmaceutical industry is a complex, rapidly changing environment and we are looking for highly capable leaders to help us continue bringing innovation to patients.
If you are interested in being considered for employment at Lilly, we encourage you to review the following opportunity.
The Service Management Consultant combines 5 roles within the IT Career Framework: Service Level Manager, Resource Manager, Supplier Manager, Project Manager, and Business Consultant
This position serves as the service level manager and the continual service improvement manager for the LRL IT COE. This role will also be responsible for service management operations and the LRL IT shared
. It is also the responsibility of this position to make decisions that ensure the LRL IT COE meets service levels while maintaining fiscal control. The consultant leads design, implementation, and management of the Service Level Management process to deliver the end-to-end IT service in accordance with the business need and requirements. The Service Management Consultant is also responsible for developing strong relationships with internal Service Owners, service providers and Supplier Managers in Lilly IT organizations regarding service delivery in order to support LRLs research and development needs. This position also leads the continual service improvement stage of the services across the LRL IT COE, ensuring opportunities for improvement are prioritized and then driven to completion in order to increase the efficiency, effectiveness, and cost effectiveness of the LRL IT COE. Key outcomes from this role include the following:
Alignment of IT services with the current and future needs of the business and metrics to demonstrate the accomplishment of this.
A prioritized roadmap of service improvement opportunities and demonstrated continual improvement in the quality of IT services delivered.
Processes and services that enable management of long-term costs
This position develops relationships internally and externally related to IT service management, influencing internal direction of Lilly based on knowledge gained from these relationships.
Key Objectives and Deliverables:
Resource Manager (20%)
Accountable for resource management associated with no more than four individuals in the LRL IT Service Management Operations team.
Responsible for LRL IT Service Management Operations Lead Team agenda and roadmap.
Develops IT area strategies and objectives and encourages the adoption of IT best practices or standardized processes.
Manages IT resources (develops staffing strategy and resource capacity, recruiting and hiring) and dollars (budgets) to meet those objectives.
Communicates direction by prioritizing work within IT portfolio of projects and services, and reinforces compliance.
Coordinates IT process alignment by leading a team in the delivery of projects and services.
Manages performance through coaching and motivating, performance management, career planning, and talent identification.
Responsible for following process areas: Asset & Lifecycle Management, Financial Management, Operations Management, Supplier Management, and the FipNet Collaboration Service
Service Level Manager/Supplier Manager (50%)
Create a framework for defining IT services and Service Level Management
Ensure processes for maintaining the service portfolio (retired, existing, and future services) offered by the LRL IT COE are established and followed
Formulate, agree and maintain an appropriate Service Level Management structure for LRL IT - COE
Produce regular reports on service performance and achievement to LRL and IT leaders
Organize and maintain the regular Service Level review process with both the IT Customer and IT Provider
Maintain action items resulting from service level reviews and ensure these are closed through reviewing at future review sessions
Provide financial forecasts for service vendors and for software maintenance agreements
Negotiates and maintains the Service Level Agreements
Negotiates and maintains the Operational Level Agreements
Negotiates and maintains any Service Level Requirements for any proposed new/developing services
Analyses and reviews service performance against the Service Level Agreements and Operating Level Agreements.
Design and develop the service
Deliver service in line with agreed service levels
Provide accurate updates/changes to the services portfolio and catalogSet direction regarding new and existing services based on business needs
Business Consultant/Project Manager/Continuous Service Improvement (30%)
Leads the development of an integrated transformation plan for LRL IT COE, utilizing business consulting skills to ensure continuous service improvement
Influences the LRL IT COE leadership team in creating a detailed plan that will enable the desired transformation
Leads global projects to improve the LRL IT COE services, based on internal projects identified from the common change agenda
Utilizes breadth and depth of knowledge of the LRL IT assets to drive solutions that will improve cost management and/or service levels across LRL IT COE.
Facilitates leadership meetings for the LRL IT COE Lead Team.
Basic Qualifications:
Bachelors degree
3-5 years of experience with service management best practices.
5 plus years of experience with software development life cycle, spanning the entire lifecycle from project initiation to deployment, support, and retirement
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for these positions.
Additional Skills/Preferences:
Knowledge of and experience working in research and development spanning early research through clinical research and regulatory submission environments.
Regulated knowledge extends to cGLPs, cGCPs, cGMPs, ICH standards, and internal LQS Standards and Procedures
ITIL Expert Certification or Six Sigma Black Belt Certification
Previous supervisory experience
Previous experience in an application services center of excellence or central infrastructure support team
Demonstrated ability to drive improvement in services and processes
Demonstrates both depth and breadth of knowledge and experience with current IT service and project management techniques
Demonstrated depth and breadth of knowledge of the LRL scientific and clinical research process
Demonstrated ability to lead significant organizational change
Very strong Leadership, Communication, Interpersonal, and Relationship building skills
Excellent organizational, prioritization, and problem-solving skills
Very strong project management skills
Excellent oral communications and presentation skills
Additional Information:
This position is located at LCC in Indianapolis,
Lilly is an EEO/Affirmative Action Employer, and does not discriminate on the basis of race, gender, protected veteran status, disability or any other legally protected status.
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