Customer Service Representative
Garage Door Doctor Garage Door Doctor Indianapolis, IN Indianapolis, IN Full-time Full-time $18 - $20 an hour $18 - $20 an hour 4 days ago 4 days ago 4 days ago Do you love to work with people, enjoy problem solving, passionate and thrive working in a team-oriented environment? Unlock your potential in a small business with BIG opportunities! We're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.
We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started! The Customer Service Team puts a human face on all of Garage Door Doctor's customer touchpoints.
You'll be on the phone, managing email and chat, assisting customers with service status questions - as well as being a point-of-contact to resolve the occasional mistake.
You will be the liaison between our company, current and potential customers and our technicians.
You'll get to know our products and services and become an expert at advising customers.
You're going to be completely empowered to WOW our customers.
We'll give you the training and tools to perform in a fast-paced, multitasking environment.
If you're a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow.
This position is based out of our Indianapolis office:
1725 S.
Franklin Rd, Ste B, Indianapolis, IN 46239
Responsibilities:
Maintain a positive, empathetic and professional attitude toward customers and employees at all times Manage large amounts of inbound and outbound calls in a timely manner while utilizing scripts to handle difficult customer situations Communicate with customers through various channels such as email and chat Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Maintain records of customer interaction, transactions, comments, complaints Seize opportunities to upsell products when they arise Understanding our products/services inside and out Communicate and coordinate with colleagues as necessary Perform other duties as assigned Skills/
Qualifications:
1 year previous experience in a customer service role Excellent customer service, and organizational skills Strong phone and verbal communication skills along with active listening Experience with Service Titan a plus Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree What we have to offer you! Benefits - Health, Vision, Dental, PTO, Holidays, 401k and matching Employee Discount Employee Referral You will be part of a world class team, that invests heavily in training and developing our people to position for continued success Garage Door Doctor is an Equal Opportunity Employer AA/EOE/M/F/V/D.
In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
This posting provides details on potential commissioned compensation ranges and possibilities.
These amounts are not guaranteed and should in no way be construed as a salary offer.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started! The Customer Service Team puts a human face on all of Garage Door Doctor's customer touchpoints.
You'll be on the phone, managing email and chat, assisting customers with service status questions - as well as being a point-of-contact to resolve the occasional mistake.
You will be the liaison between our company, current and potential customers and our technicians.
You'll get to know our products and services and become an expert at advising customers.
You're going to be completely empowered to WOW our customers.
We'll give you the training and tools to perform in a fast-paced, multitasking environment.
If you're a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow.
This position is based out of our Indianapolis office:
1725 S.
Franklin Rd, Ste B, Indianapolis, IN 46239
Responsibilities:
Maintain a positive, empathetic and professional attitude toward customers and employees at all times Manage large amounts of inbound and outbound calls in a timely manner while utilizing scripts to handle difficult customer situations Communicate with customers through various channels such as email and chat Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Maintain records of customer interaction, transactions, comments, complaints Seize opportunities to upsell products when they arise Understanding our products/services inside and out Communicate and coordinate with colleagues as necessary Perform other duties as assigned Skills/
Qualifications:
1 year previous experience in a customer service role Excellent customer service, and organizational skills Strong phone and verbal communication skills along with active listening Experience with Service Titan a plus Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree What we have to offer you! Benefits - Health, Vision, Dental, PTO, Holidays, 401k and matching Employee Discount Employee Referral You will be part of a world class team, that invests heavily in training and developing our people to position for continued success Garage Door Doctor is an Equal Opportunity Employer AA/EOE/M/F/V/D.
In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
This posting provides details on potential commissioned compensation ranges and possibilities.
These amounts are not guaranteed and should in no way be construed as a salary offer.
Job Type:
Full-time Pay:
$18.
00 - $20.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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