Security Officer - Winner's Circle Indianapolis (Harrah's Hoosier Park)
Job DescriptionJOB
Summary:
Promotes an outgoing, friendly customer-oriented personality at all times.
Provides security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees, and the company.
Must be able to stand/walk for long periods of time, able to climb steps, respond to emergency situations, and handle basic duties and responsibilities of the position.
DIRECTLY SUPERVISES:
None KEY JOB FUNCTIONS:
Observe, and report, violations relative to regulatory, internal control, or company-sponsored policies and procedures.
Provide professional interaction and cooperation with internal (various departments) and external (law enforcement agencies) relative to their span of control.
Provide written documentation of incidents and events, observed or reported, upon request.
Maintain compliance with applicable regulatory, internal control, and company-sponsored, policies and procedures.
Assume a leadership role in employee and guest relations, and professional appearance.
Remain alert to issues within their field of observation that may require a security presence and supporting this focus with continuous patrol activities.
Conduct and initiate corrective action relative to crowd control issues with focus on patron/employee safety with heightened awareness during emergencies, drills, and special events.
Other duties as assigned.
EDUCATIONS and/or
Experience:
High School Diploma or GED is required.
Valid Motor Vehicle License with good driving record.
Qualifications:
All essential duties and responsibilities listed above must be performed in a satisfactory, competent and complete manner.
All requirements listed below represent the knowledge, skills and abilities needed for the position of Security Officer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements, duties and responsibilities of the position.
SOCIAL SKILLS AND
Experience:
Must have an outgoing, energetic, and enthusiastic attitude.
Must be comfortable initiating conversations and creating a fun environment with our guests.
LANGUAGE SKILLS:
Ability to read and comprehend written instructions, directions, correspondence and memos.
The ability to write reports, fill out forms and statements in details and clarity.
The ability to verbally present information to patrons, clients, supervisors, and employees in a clear, professional and effective manner.
MATHMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and be able to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply and use common sense in the carrying out of instructions and directions that are given in written, verbal or diagram form.
The ability to deal with problems involving variables or standard situations among patrons and/or employees.
REQUIRED PERSONAL COMPETENCIES:
Responsible for fostering a fun environment.
Responsible for being gracious to all guests and co-workers.
Responsible for promoting a positive influence in the community and participating in company-sponsored events.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures that behavior and appearance are in compliance with established standards.
Maintains a professional work environment with management and staff.
Complies with Indiana Gaming Commission Regulations, Indiana Horse Racing Commission Regulations, approved internal controls, as well as company policies.
PHYSICAL DEMANDS:
The employee is regularly required to talk and hear in a moderate noise environment.
The employee is frequently required to stand, walk or sit for extended periods of time.
The employee will be required to use their hands to finger, handle or feel, to reach with their arms and hands, to climb or balance, and to stoop, kneel, crawl or crouch.
The employee must regularly lift and/or move up to 10 pounds of weight and frequently lift and/or move up to 25 pounds of weight.
Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will be exposed to a smoking environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CERTIFICATIONS, LICENSES AND REGISTRATIONS:
Must be able to obtain and maintain a license from the Indiana Gaming Commission and the Indiana Horse Racing Commission.
ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:
Requires access to patron information, investigative information, and internal controls for the Racing and Gaming facility ACCESS TO GAMING FLOOR:
Requires access to the gaming floor.
DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.
g.
emergencies, changes in personnel, workload, rush jobs or technical developments).
Recommended Skills Corrective And Preventive Action (Capa) Customer Service Drilling Operations Friendliness Interpersonal Skills Law Enforcement Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Promotes an outgoing, friendly customer-oriented personality at all times.
Provides security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees, and the company.
Must be able to stand/walk for long periods of time, able to climb steps, respond to emergency situations, and handle basic duties and responsibilities of the position.
DIRECTLY SUPERVISES:
None KEY JOB FUNCTIONS:
Observe, and report, violations relative to regulatory, internal control, or company-sponsored policies and procedures.
Provide professional interaction and cooperation with internal (various departments) and external (law enforcement agencies) relative to their span of control.
Provide written documentation of incidents and events, observed or reported, upon request.
Maintain compliance with applicable regulatory, internal control, and company-sponsored, policies and procedures.
Assume a leadership role in employee and guest relations, and professional appearance.
Remain alert to issues within their field of observation that may require a security presence and supporting this focus with continuous patrol activities.
Conduct and initiate corrective action relative to crowd control issues with focus on patron/employee safety with heightened awareness during emergencies, drills, and special events.
Other duties as assigned.
EDUCATIONS and/or
Experience:
High School Diploma or GED is required.
Valid Motor Vehicle License with good driving record.
Qualifications:
All essential duties and responsibilities listed above must be performed in a satisfactory, competent and complete manner.
All requirements listed below represent the knowledge, skills and abilities needed for the position of Security Officer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements, duties and responsibilities of the position.
SOCIAL SKILLS AND
Experience:
Must have an outgoing, energetic, and enthusiastic attitude.
Must be comfortable initiating conversations and creating a fun environment with our guests.
LANGUAGE SKILLS:
Ability to read and comprehend written instructions, directions, correspondence and memos.
The ability to write reports, fill out forms and statements in details and clarity.
The ability to verbally present information to patrons, clients, supervisors, and employees in a clear, professional and effective manner.
MATHMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and be able to draw and interpret bar graphs.
REASONING ABILITY:
Ability to apply and use common sense in the carrying out of instructions and directions that are given in written, verbal or diagram form.
The ability to deal with problems involving variables or standard situations among patrons and/or employees.
REQUIRED PERSONAL COMPETENCIES:
Responsible for fostering a fun environment.
Responsible for being gracious to all guests and co-workers.
Responsible for promoting a positive influence in the community and participating in company-sponsored events.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures that behavior and appearance are in compliance with established standards.
Maintains a professional work environment with management and staff.
Complies with Indiana Gaming Commission Regulations, Indiana Horse Racing Commission Regulations, approved internal controls, as well as company policies.
PHYSICAL DEMANDS:
The employee is regularly required to talk and hear in a moderate noise environment.
The employee is frequently required to stand, walk or sit for extended periods of time.
The employee will be required to use their hands to finger, handle or feel, to reach with their arms and hands, to climb or balance, and to stoop, kneel, crawl or crouch.
The employee must regularly lift and/or move up to 10 pounds of weight and frequently lift and/or move up to 25 pounds of weight.
Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will be exposed to a smoking environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CERTIFICATIONS, LICENSES AND REGISTRATIONS:
Must be able to obtain and maintain a license from the Indiana Gaming Commission and the Indiana Horse Racing Commission.
ACCESS TO CONFIDENTIAL/PROPRIETARY INFORMATION:
Requires access to patron information, investigative information, and internal controls for the Racing and Gaming facility ACCESS TO GAMING FLOOR:
Requires access to the gaming floor.
DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.
g.
emergencies, changes in personnel, workload, rush jobs or technical developments).
Recommended Skills Corrective And Preventive Action (Capa) Customer Service Drilling Operations Friendliness Interpersonal Skills Law Enforcement Estimated Salary: $20 to $28 per hour based on qualifications.
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