Sr. Systems Analyst - Enterprise Browser
Job Number 23141585 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Leads the coordination for resolving application(s) incidents in the production environment as a technical expert and manager of contractors.
Performs research, analysis, and facilitates timely incident resolution.
Accountable for restoring normal service operation as quickly as possible and to minimize the impact on business operations for application-related incidents, thus ensuring that the best possible levels of service quality and availability are maintained.
Partners closely with Application teams, help desks, Infrastructure/technical teams, to quickly resolve and prevent incidents.
CANDIDATE PROFILE Education and Experience Required:
Undergraduate degree or equivalent experience/certification
7
years experience in information technology process and/or project management across diverse areas (applications, infrastructure) and technologies including:
5
years experience with mainstream endpoint and mobile OS
5
years experience with Chromium based browsers.
3
years experience in problem or incident management activities
2
years experience in software development with exposure to multiple programming languages/frameworks Preferred:
Broad technical acumen across multiple disciplines applications with a solid understanding of current technologies and Cloud platforms (e.
g.
SAAS)
Good understanding of Secure Web Gateway, CASB, and other endpoint security tools.
Good understanding of how IT applications are built, integrated and deployed.
Hospitality industry experience.
Experience in software development with exposure to Powershell and Java.
Experience managing to metrics to advance goals and objectives.
Experience overseeing the execution of a team; setting performance standards; inspiring and sustaining team cohesion and engagement; assuming responsibility for work objectives; initiating and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action.
Demonstrated leadership experience in influence and garnering alignment from external organizations (especially offshore IT resources)
Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management
High level of analytical ability with complex problems
High level of interpersonal skills to work effectively with others, motivate contractors and peer employees, and elicit work output in a team environment
Proven experience, knowledge and demonstration of continuous process improvement CORE WORK ACTIVITIES Technical Leadership
Provide/coordinate/administer L3 support for a portfolio of Marriott applications delivered through Marriotts Enterprise Browser.
Trains and/or mentors other team members, and peers as appropriate
Define and advance core processes to drive continual improvement and advance better service delivery.
Align team and educate stakeholders.
Drive Incident Resolution
Acts as the application(s) lead for incident bridge calls to evaluate event, maintain timeline and ensure that service is restored as quickly as possible
Acts as decision owner of when to shift demand and/or take redundant capacity offline or bring it back online
Determine need for new Problem tickets or association with Known Errors or other existing Problems, to help advance continual operational improvement.
Note that a separate Problem Management team will actually own advancing Problem tickets to closure but will be interested in your input.
Partner with Monitoring Team to ensure that application monitoring is present, current and that metrics meet need to proactive response to anticipated degradation/outage
Ensure all application Incident playbooks are documented and updated appropriately.
Manage to help ensure application incident metrics trend in the right direction (e.
g.
minimal response times, incident backlogs, and reliance on other teams while resolving incidents).
Managing Projects and Priorities
Functions as a strategic senior technical expert within the department.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Champions leaders vision for product and service delivery.
Makes and executes the necessary decisions to keep moving forward toward achievement of goals.
Provides direction and assistance to other teams regarding projects.
Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.
Analyzes information and evaluates results to choose the best solution and solve problems.
_Reviews vendor proposals and selects appropriate vendor for services/technologies/hardware.
_
Thinks creatively and practically to develop, execute and implement new project plans.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Plans, develops, implements, and evaluates the quality of operations.
Delivering on the Needs of Key Stakeholders
Understands and meets the needs of key stakeholders.
Communicates concepts in a clear and persuasive manner that is easy to understand.
Demonstrates an understanding of business priorities.
Supports achievement of performance goals, budget goals, team goals, etc.
Providing Technical Support and Consultation
Provides technical expertise and technical leadership within own and other teams.
Provides recommendations to improve the effectiveness of processes and programs.
Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes.
Demonstrates advanced knowledge of function-specific procedures.
Applies knowledge/judgment to achieve business goals.
Foresees, identifies and resolves problems.
Keeps up-to-date technically and applies new knowledge to job.
Performs other reasonable duties as required for this position California Applicants Only:
The salary range for this position is $93,713.
00 to $204,107.
00 annually.
Colorado Applicants Only:
The salary range for this position is $93,713.
00 to $185,551.
00 inse annually.
New York City & Westchester County, NY Applicants Only:
The salary range for this position is $113,393.
00 to $204,107.
00 annually.
Washington Applicants Only:
The salary range for this position is $93,713.
00 to $204,107.
00 annually.
In addition to the annual salary, the position will be eligible to receive an annual bonus.
Employees will accrue 0.
04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
_Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
_ Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
Recommended Skills Analytical Business Priorities Consulting Continuous Production Demonstration Skills Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.
Performs research, analysis, and facilitates timely incident resolution.
Accountable for restoring normal service operation as quickly as possible and to minimize the impact on business operations for application-related incidents, thus ensuring that the best possible levels of service quality and availability are maintained.
Partners closely with Application teams, help desks, Infrastructure/technical teams, to quickly resolve and prevent incidents.
CANDIDATE PROFILE Education and Experience Required:
Undergraduate degree or equivalent experience/certification
7
years experience in information technology process and/or project management across diverse areas (applications, infrastructure) and technologies including:
5
years experience with mainstream endpoint and mobile OS
5
years experience with Chromium based browsers.
3
years experience in problem or incident management activities
2
years experience in software development with exposure to multiple programming languages/frameworks Preferred:
Broad technical acumen across multiple disciplines applications with a solid understanding of current technologies and Cloud platforms (e.
g.
SAAS)
Good understanding of Secure Web Gateway, CASB, and other endpoint security tools.
Good understanding of how IT applications are built, integrated and deployed.
Hospitality industry experience.
Experience in software development with exposure to Powershell and Java.
Experience managing to metrics to advance goals and objectives.
Experience overseeing the execution of a team; setting performance standards; inspiring and sustaining team cohesion and engagement; assuming responsibility for work objectives; initiating and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action.
Demonstrated leadership experience in influence and garnering alignment from external organizations (especially offshore IT resources)
Skilled in conceptualizing creative solutions, documenting them, and presenting/selling them to senior management
High level of analytical ability with complex problems
High level of interpersonal skills to work effectively with others, motivate contractors and peer employees, and elicit work output in a team environment
Proven experience, knowledge and demonstration of continuous process improvement CORE WORK ACTIVITIES Technical Leadership
Provide/coordinate/administer L3 support for a portfolio of Marriott applications delivered through Marriotts Enterprise Browser.
Trains and/or mentors other team members, and peers as appropriate
Define and advance core processes to drive continual improvement and advance better service delivery.
Align team and educate stakeholders.
Drive Incident Resolution
Acts as the application(s) lead for incident bridge calls to evaluate event, maintain timeline and ensure that service is restored as quickly as possible
Acts as decision owner of when to shift demand and/or take redundant capacity offline or bring it back online
Determine need for new Problem tickets or association with Known Errors or other existing Problems, to help advance continual operational improvement.
Note that a separate Problem Management team will actually own advancing Problem tickets to closure but will be interested in your input.
Partner with Monitoring Team to ensure that application monitoring is present, current and that metrics meet need to proactive response to anticipated degradation/outage
Ensure all application Incident playbooks are documented and updated appropriately.
Manage to help ensure application incident metrics trend in the right direction (e.
g.
minimal response times, incident backlogs, and reliance on other teams while resolving incidents).
Managing Projects and Priorities
Functions as a strategic senior technical expert within the department.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Champions leaders vision for product and service delivery.
Makes and executes the necessary decisions to keep moving forward toward achievement of goals.
Provides direction and assistance to other teams regarding projects.
Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.
Analyzes information and evaluates results to choose the best solution and solve problems.
_Reviews vendor proposals and selects appropriate vendor for services/technologies/hardware.
_
Thinks creatively and practically to develop, execute and implement new project plans.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Plans, develops, implements, and evaluates the quality of operations.
Delivering on the Needs of Key Stakeholders
Understands and meets the needs of key stakeholders.
Communicates concepts in a clear and persuasive manner that is easy to understand.
Demonstrates an understanding of business priorities.
Supports achievement of performance goals, budget goals, team goals, etc.
Providing Technical Support and Consultation
Provides technical expertise and technical leadership within own and other teams.
Provides recommendations to improve the effectiveness of processes and programs.
Demonstrates advanced knowledge of job-relevant issues, products, systems, and processes.
Demonstrates advanced knowledge of function-specific procedures.
Applies knowledge/judgment to achieve business goals.
Foresees, identifies and resolves problems.
Keeps up-to-date technically and applies new knowledge to job.
Performs other reasonable duties as required for this position California Applicants Only:
The salary range for this position is $93,713.
00 to $204,107.
00 annually.
Colorado Applicants Only:
The salary range for this position is $93,713.
00 to $185,551.
00 inse annually.
New York City & Westchester County, NY Applicants Only:
The salary range for this position is $113,393.
00 to $204,107.
00 annually.
Washington Applicants Only:
The salary range for this position is $93,713.
00 to $204,107.
00 annually.
In addition to the annual salary, the position will be eligible to receive an annual bonus.
Employees will accrue 0.
04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
_Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
_ Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
Recommended Skills Analytical Business Priorities Consulting Continuous Production Demonstration Skills Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.
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