Sign Company Customer Service
Midwest Signs Midwest Signs Indianapolis, IN Indianapolis, IN Full-time Full-time $16 - $21 an hour $16 - $21 an hour 3 days ago 3 days ago 3 days ago Midwest Signs specializes in working with management companies and national sign companies.
Our customers have contracts to install and service some of the country's best-known brands and they hire our company to service and install projects in Indiana as well as in parts of Ohio, Illinois, Kentucky and Michigan.
Our customer service reps really become a business development professional.
Midwest Sign's typical customer are is not located in Indiana.
They could be anywhere in the country.
As a result, they grow to depend on our staff to become part their team in our service footprint.
Our Atmosphere:
Our office is professional, yet we create a comfortable environment for our staff and our customers.
If you aren't afraid of working hard and you enjoy laughter, you'll fit right in.
We're looking for additions to our team who are fun to be around because we do like to laugh in our office and we enjoy our time during the workday as we serve our customers.
We're also really intential about creating a culture that doesn't encourage drama.
OUR CUSTOMER SERVICE POSITION WILL INCLUDE:
Direct phone and email contact with existing customers GOAL:
Increase ongoing volume of business through relationship building Direct phone and email contact with new customers GOAL:
Develop an ongoing business relationship with customers who request service Estimating projects for Bid Requests and Fabricated Sign Projects with the assistance of the Production Manager or Owner Providing / Presenting pricing and designs to customers via email (95% of our work is conducted online or on the phone with customers) Project Oversight:
Assist Administrative Assistant & Production Manager with project status updates to the customer Requests to bid projects come into our email inbox and by phone, daily.
These are requests from existing customers and new customers who are specifically asking Midwest Signs to assist them with work in our service area.
These are not general leads about potential projects fed to us by a lead source, these customers are highly qualified and ready to issue PO's, they just need pricing! We are swamped and know we can increase our volume even more simply by responding faster when a customer wants to place an order.
The main responsibility for this person will be to make sure we are responding quickly to bid requests, providing project pricing, (with assistance / training) and confirming we can meet their deadlines.
After PO's are issued and our customer service reps create an order they follow the projects through all steps until completion is successful and our customer's satisfaction is verified.
This person will also find ways we can increase our scope of work, when the opportunity arises.
WE'RE LOOKING FOR CUSTOMER SERVICE REPS WHO:
Want an opportunity with potential for growth Have great people skills Have excellent verbal and written communication skills Are very reliable Want to learn new skills and catch on FAST Have high energy Have a team spirit Are highly organized Are fun to be around! Our customer service reps will get to touch a lot of departments.
They will use the systems we've established and offer helpful insights to implement improvements to ensure our customer's complete satisfaction.
They will also use the skills and knowledge they bring to the table.
This is, without a doubt, an opportunity for a motivated person to grow and learn new skills as they use what they bring to the table.
To create a professional service experience for our customers, we like to empower our team members to perform at a standard that, we believe, is different from our competitors.
When you experience our systems, you will immediately know that we're all about serving.
Our customers are looking for attention to detail and friendly/reliable service and that's exactly what we want them to receive! If you feel like you're ready to have an initial conversation about our customer service position simply respond through Indeed or call our office directly.
We will look forward to meeting soon! Job Type:
Full-time Pay:
$16.
00 - $21.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Indianapolis, IN 46219:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our customers have contracts to install and service some of the country's best-known brands and they hire our company to service and install projects in Indiana as well as in parts of Ohio, Illinois, Kentucky and Michigan.
Our customer service reps really become a business development professional.
Midwest Sign's typical customer are is not located in Indiana.
They could be anywhere in the country.
As a result, they grow to depend on our staff to become part their team in our service footprint.
Our Atmosphere:
Our office is professional, yet we create a comfortable environment for our staff and our customers.
If you aren't afraid of working hard and you enjoy laughter, you'll fit right in.
We're looking for additions to our team who are fun to be around because we do like to laugh in our office and we enjoy our time during the workday as we serve our customers.
We're also really intential about creating a culture that doesn't encourage drama.
OUR CUSTOMER SERVICE POSITION WILL INCLUDE:
Direct phone and email contact with existing customers GOAL:
Increase ongoing volume of business through relationship building Direct phone and email contact with new customers GOAL:
Develop an ongoing business relationship with customers who request service Estimating projects for Bid Requests and Fabricated Sign Projects with the assistance of the Production Manager or Owner Providing / Presenting pricing and designs to customers via email (95% of our work is conducted online or on the phone with customers) Project Oversight:
Assist Administrative Assistant & Production Manager with project status updates to the customer Requests to bid projects come into our email inbox and by phone, daily.
These are requests from existing customers and new customers who are specifically asking Midwest Signs to assist them with work in our service area.
These are not general leads about potential projects fed to us by a lead source, these customers are highly qualified and ready to issue PO's, they just need pricing! We are swamped and know we can increase our volume even more simply by responding faster when a customer wants to place an order.
The main responsibility for this person will be to make sure we are responding quickly to bid requests, providing project pricing, (with assistance / training) and confirming we can meet their deadlines.
After PO's are issued and our customer service reps create an order they follow the projects through all steps until completion is successful and our customer's satisfaction is verified.
This person will also find ways we can increase our scope of work, when the opportunity arises.
WE'RE LOOKING FOR CUSTOMER SERVICE REPS WHO:
Want an opportunity with potential for growth Have great people skills Have excellent verbal and written communication skills Are very reliable Want to learn new skills and catch on FAST Have high energy Have a team spirit Are highly organized Are fun to be around! Our customer service reps will get to touch a lot of departments.
They will use the systems we've established and offer helpful insights to implement improvements to ensure our customer's complete satisfaction.
They will also use the skills and knowledge they bring to the table.
This is, without a doubt, an opportunity for a motivated person to grow and learn new skills as they use what they bring to the table.
To create a professional service experience for our customers, we like to empower our team members to perform at a standard that, we believe, is different from our competitors.
When you experience our systems, you will immediately know that we're all about serving.
Our customers are looking for attention to detail and friendly/reliable service and that's exactly what we want them to receive! If you feel like you're ready to have an initial conversation about our customer service position simply respond through Indeed or call our office directly.
We will look forward to meeting soon! Job Type:
Full-time Pay:
$16.
00 - $21.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Indianapolis, IN 46219:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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