Remote Help Desk Specialist
The Holloway Consulting Group The Holloway Consulting Group Indianapolis, IN Indianapolis, IN Estimated:
$39.
9K - $50.
5K a year Estimated:
$39.
9K - $50.
5K a year 19 hours ago 19 hours ago 19 hours ago Description We are looking for an experienced and skilled Help Desk Specialist to join our Customer Service team.
As a Help Desk Specialist, you are responsible to provide technical solutions to the users and provide the best customer services.
You should possess exceptional communication and interpersonal skills for interacting with the different types of customers on a daily basis.
Responsibilities Provide technical support to users via the service desk.
Troubleshoot any technical inadequacies.
Give step-by-step guidance to customers over the telephonic call or schedule a screen share session Track the common issues faced by the customers and follow-up regarding the same with the technical team.
Update the customer database.
Make sure the best customer services are provided to the clients.
Ensure the improvements are made for the issues and suggest new strategies to tackle these issues Requirements High school or Equivalent Proven 3 years of experience in a help desk environment as a Help Support Specialist.
Customer Service experience can also be considered.
Hands-on experience in resolving customer issues and complaints.
Great interpersonal skills.
Exceptional oral and written communication skills.
Strong organizational skills.
Exceptional attention to detail.
Good time management abilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$39.
9K - $50.
5K a year Estimated:
$39.
9K - $50.
5K a year 19 hours ago 19 hours ago 19 hours ago Description We are looking for an experienced and skilled Help Desk Specialist to join our Customer Service team.
As a Help Desk Specialist, you are responsible to provide technical solutions to the users and provide the best customer services.
You should possess exceptional communication and interpersonal skills for interacting with the different types of customers on a daily basis.
Responsibilities Provide technical support to users via the service desk.
Troubleshoot any technical inadequacies.
Give step-by-step guidance to customers over the telephonic call or schedule a screen share session Track the common issues faced by the customers and follow-up regarding the same with the technical team.
Update the customer database.
Make sure the best customer services are provided to the clients.
Ensure the improvements are made for the issues and suggest new strategies to tackle these issues Requirements High school or Equivalent Proven 3 years of experience in a help desk environment as a Help Support Specialist.
Customer Service experience can also be considered.
Hands-on experience in resolving customer issues and complaints.
Great interpersonal skills.
Exceptional oral and written communication skills.
Strong organizational skills.
Exceptional attention to detail.
Good time management abilities.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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