Regional Director, Install Services at Window Nation in Indianapolis, IN
Our Regional Director, Install Services oversees the entirety of his/her region's installation program. He/She is responsible for pipeline management, inventory efficiency, expense control, staff development, best practice and SOP implementation and execution, change management and customer experience. PRIMARY RESPONSIBILITIES Lead, develop and manage branch managers; create a culture rooted in impeccable customer support and a drive for results Divide strategic objectives and initiatives into actionable tactical plans; execute and monitor plans Recommend, implement, and monitor actions to increase revenue generation and profitability Deliver on region's margin and profitability targets Manage region's expenditures within budget guidelines Work with relevant internal stakeholders to ensure payment receipt protocols are properly executed and A/R is collected timely Monitor industry/competitor landscape to ensure our compensation programming (salaries, incentives, and benefits) is competitive to drive recruitment and retention of staff Maintain positive customer relationships; identify, monitor and manage customer service standards Collaborate with the leadership team to identify, develop and implement best practices and SOP's Oversee recruiting, onboarding, and management of high-performance branch managers, technicians and installers/installer crews; maintain appropriate staff levels based on pipeline indicators Ensure appropriate safety protocols are in place; ensure adherence to all safe work practices Inspire excellence; embody our Core Values QUALIFICATIONS Post-secondary education in Business Management or related field preferred 10
years of construction/home remodeling experience; experience with service and installation programming preferred Minimum of 7 years of progressive leadership experience Multi-unit management experience Evidence of continuing education in leadership and business management. SUCCESS FACTORS Intellectual Horsepower. Deep, open-minded, and creative thinking and decision-making Values. Transparency with a strong set of personal values Style. Hands-on leadership, capable of effectively assessing situations, and challenging the status quo Inspire. Demonstrated high energy, enthusiasm and support for company's vision and mission. Team Builder. Ability to build and maintain a powerful, effective team; team leader and member Subject-Matter Expertise. Display of knowledge, experience and work ethic that garners respect of peers and subordinates Proactivity. Use of data to anticipate and account for roadblocks Effective Communicator. Ability to express complex ideas and concepts in digestible chunks tailored to the audience
Salary Range:
$200K -- $250K
Minimum Qualification
Construction & Real EstateEstimated Salary: $20 to $28 per hour based on qualifications.
years of construction/home remodeling experience; experience with service and installation programming preferred Minimum of 7 years of progressive leadership experience Multi-unit management experience Evidence of continuing education in leadership and business management. SUCCESS FACTORS Intellectual Horsepower. Deep, open-minded, and creative thinking and decision-making Values. Transparency with a strong set of personal values Style. Hands-on leadership, capable of effectively assessing situations, and challenging the status quo Inspire. Demonstrated high energy, enthusiasm and support for company's vision and mission. Team Builder. Ability to build and maintain a powerful, effective team; team leader and member Subject-Matter Expertise. Display of knowledge, experience and work ethic that garners respect of peers and subordinates Proactivity. Use of data to anticipate and account for roadblocks Effective Communicator. Ability to express complex ideas and concepts in digestible chunks tailored to the audience
Salary Range:
$200K -- $250K
Minimum Qualification
Construction & Real EstateEstimated Salary: $20 to $28 per hour based on qualifications.
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