Analyst Information Technology
Company Name:
Lilly
10993BR
Title Analyst Information Technology
City Indianapolis
State / Province Indiana
Position Locale Local / Onsite
Location Details Indianapolis, IN LCC
Company Overview
Lilly is the 10th largest pharmaceutical company in the world, and has been creating medicines that help improve peoples' quality of life for more than 135 years. Across the globe, we are a leader in investing in research and development and we also invest in our employees in competitive salaries, training and development, and health.
The pharmaceutical industry is a complex, rapidly changing environment and we are looking for highly capable leaders to help us continue bringing innovation to patients.
If you are interested in being considered for employment at Lilly, we encourage you to review the following opportunity.
Responsibilities The Video Services Analyst will provide technical management, business integration, and administration for Lilly's Global Video Services streaming media platform based on the Kaltura Video Platform. The primary responsibility of this role is to ensure both the successful operation of the service and delivery of intended business value through the service offering. A secondary responsibility of this role will be to provide support across various other services within the Global Video Services area.
Key Objectives/Deliverables
Service Strategy/Service Design
Partner with Global Video Services Architect and Global Network Services Architect to provide input on new and existing Video Service Strategies and Service Designs
Service Transition
Participate with vendor partner and implementation core team for the initial service transition of the streaming media service into the Global Video Services organization.
Manage ongoing Service Transition as a result of change management and new vendor releases
Enable the business customers to achieve the desired value
Change Management: controlling the assets and configuration items (the underlying components such as hardware, software etc.) associated with the system
Service Validation: testing and transition planning to ensure that users, support personnel and the production environment have been prepared for the release to production
Service Operation
Ensure successful delivery of the streaming media service in alignment with expected warranty and utility for the service
Oversee the daily overall health of the service
Manage service disruptions in partnership with the appropriate GNS Regional Service Delivery lead and/or GNS Service Delivery Manager
Manage and maintain system documentation and associated processes (e.g. security management)
Detect and respond to trends associated with recurring issues and effectively handle routine end-user requests and management of service access
Serve as the primary technical Interface with streaming media platform vendor. Includes support,metrics, escalations, communications, and service improvements
Consult with users on use of tool to realize the most business value
Consult with non-executive users on use of live streaming channel
Continual Service Improvement
Work with primary business area stakeholders, Video Services Architect, and GNS service Delivery Leads to identify, prioritize and act upon service improvement opportunities
Basic Qualifications
Bachelor s Degree (or equivalent work experience)
At least 5 years recent work experience supporting IT business processes/IT systems
Strong analytical and technical skills, preferreably with experience implementing or supporting various streaming media technologies.
Experience with the Kaltura video platform
Ability to accomplish results through others, particularly by establishing relationships, effective controls and monitoring processes
General understanding of infrastructure technologies, including operating systems, storage, backup technologies, virtualization, compute appliances, network and data center, etc.
Demonstrated success at working effectively with external suppliers and vendors
Qualified candidate must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.
Additional Skills/Preferences
Demonstrated success at engaging and influencing management and peers, and working as part of a matrix organization without direct authority
Knowledge of Lilly business environment, requirements and corporate culture
Knowledge of Lilly internal IT and business processes
Identify process improvement opportunities and experience with lean and Six Sigma Experience working in a high production, deadline driven environment
Advanced proficiency in using Microsoft Office software (Excel, Word, etc.)
Multi-task and prioritize responsibilities
Strong teamwork, self-management, problem-solving, and multi-tasking abilities
Self-starter, high learning agility Excellent oral and written communication skills to multiple audiences
Ability and willingness to work in a multicultural virtual and remote team environment
ITIL V3 Foundation Certification or ability to attain certification within three months of commencement
Additional Information
The Global Network Services (GNS) organization manages a complex environment consisting of more than 7000
network devices supporting WAN, LAN, Voice, Video, and Unified Communication capabilities. These capabilities are used across every business function and geographic location and because all other IT capabilities ride on top of these fundamental capabilities, they must be executed with a high level of quality and control. The Global Video Services component of GNS manages the Business Televsion (BTV), Global Video Conferencing, and Global Streaming Video Services.
The Video Services Analyst role will provide technical management, business integration, and administration for the Global Video Services streaming media platform. The primary responsibility of this role is to ensure both the successful operation of the service and delivery of intended business value through the service offering. A secondary responsibility of this role will be to provide support across various other services within the Global Video Services area.
The position reports directly to the GNS US Service Delivery Manager and will work closely with the Global Video Services Architect.
Lilly is an EEO/Affirmative Action Employer, and does not discriminate on the basis of race, gender, protected veteran status, disability or any other legally protected status
Removal Date 26-Dec-2014Estimated Salary: $20 to $28 per hour based on qualifications.
Lilly
10993BR
Title Analyst Information Technology
City Indianapolis
State / Province Indiana
Position Locale Local / Onsite
Location Details Indianapolis, IN LCC
Company Overview
Lilly is the 10th largest pharmaceutical company in the world, and has been creating medicines that help improve peoples' quality of life for more than 135 years. Across the globe, we are a leader in investing in research and development and we also invest in our employees in competitive salaries, training and development, and health.
The pharmaceutical industry is a complex, rapidly changing environment and we are looking for highly capable leaders to help us continue bringing innovation to patients.
If you are interested in being considered for employment at Lilly, we encourage you to review the following opportunity.
Responsibilities The Video Services Analyst will provide technical management, business integration, and administration for Lilly's Global Video Services streaming media platform based on the Kaltura Video Platform. The primary responsibility of this role is to ensure both the successful operation of the service and delivery of intended business value through the service offering. A secondary responsibility of this role will be to provide support across various other services within the Global Video Services area.
Key Objectives/Deliverables
Service Strategy/Service Design
Partner with Global Video Services Architect and Global Network Services Architect to provide input on new and existing Video Service Strategies and Service Designs
Service Transition
Participate with vendor partner and implementation core team for the initial service transition of the streaming media service into the Global Video Services organization.
Manage ongoing Service Transition as a result of change management and new vendor releases
Enable the business customers to achieve the desired value
Change Management: controlling the assets and configuration items (the underlying components such as hardware, software etc.) associated with the system
Service Validation: testing and transition planning to ensure that users, support personnel and the production environment have been prepared for the release to production
Service Operation
Ensure successful delivery of the streaming media service in alignment with expected warranty and utility for the service
Oversee the daily overall health of the service
Manage service disruptions in partnership with the appropriate GNS Regional Service Delivery lead and/or GNS Service Delivery Manager
Manage and maintain system documentation and associated processes (e.g. security management)
Detect and respond to trends associated with recurring issues and effectively handle routine end-user requests and management of service access
Serve as the primary technical Interface with streaming media platform vendor. Includes support,metrics, escalations, communications, and service improvements
Consult with users on use of tool to realize the most business value
Consult with non-executive users on use of live streaming channel
Continual Service Improvement
Work with primary business area stakeholders, Video Services Architect, and GNS service Delivery Leads to identify, prioritize and act upon service improvement opportunities
Basic Qualifications
Bachelor s Degree (or equivalent work experience)
At least 5 years recent work experience supporting IT business processes/IT systems
Strong analytical and technical skills, preferreably with experience implementing or supporting various streaming media technologies.
Experience with the Kaltura video platform
Ability to accomplish results through others, particularly by establishing relationships, effective controls and monitoring processes
General understanding of infrastructure technologies, including operating systems, storage, backup technologies, virtualization, compute appliances, network and data center, etc.
Demonstrated success at working effectively with external suppliers and vendors
Qualified candidate must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.
Additional Skills/Preferences
Demonstrated success at engaging and influencing management and peers, and working as part of a matrix organization without direct authority
Knowledge of Lilly business environment, requirements and corporate culture
Knowledge of Lilly internal IT and business processes
Identify process improvement opportunities and experience with lean and Six Sigma Experience working in a high production, deadline driven environment
Advanced proficiency in using Microsoft Office software (Excel, Word, etc.)
Multi-task and prioritize responsibilities
Strong teamwork, self-management, problem-solving, and multi-tasking abilities
Self-starter, high learning agility Excellent oral and written communication skills to multiple audiences
Ability and willingness to work in a multicultural virtual and remote team environment
ITIL V3 Foundation Certification or ability to attain certification within three months of commencement
Additional Information
The Global Network Services (GNS) organization manages a complex environment consisting of more than 7000
network devices supporting WAN, LAN, Voice, Video, and Unified Communication capabilities. These capabilities are used across every business function and geographic location and because all other IT capabilities ride on top of these fundamental capabilities, they must be executed with a high level of quality and control. The Global Video Services component of GNS manages the Business Televsion (BTV), Global Video Conferencing, and Global Streaming Video Services.
The Video Services Analyst role will provide technical management, business integration, and administration for the Global Video Services streaming media platform. The primary responsibility of this role is to ensure both the successful operation of the service and delivery of intended business value through the service offering. A secondary responsibility of this role will be to provide support across various other services within the Global Video Services area.
The position reports directly to the GNS US Service Delivery Manager and will work closely with the Global Video Services Architect.
Lilly is an EEO/Affirmative Action Employer, and does not discriminate on the basis of race, gender, protected veteran status, disability or any other legally protected status
Removal Date 26-Dec-2014Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
