It operations technical support 2(it asset management specialist)
Company Name:
CenturyLink Technology Solutions
Job Description
CenturyLink Technology Solutions (CTS), which operated as Savvis until Jan. 21, 2014, delivers innovative managed services for global businesses on virtual, dedicated and colocation platforms. With deep IT infrastructure experience and an advanced network at the foundation, CenturyLink Technology Solutions services are enhanced by flexible automation and customization choices, enabling enterprises to focus on business results and advancements for their customers. CenturyLink Technology Solutions accolades include being named the No. 2 retail colocation provider by Synergy Research Group and Frost & Sullivan and earning cloud and managed hosting leadership recognition from leading industry analyst firms.
CenturyLink Technology Solutions is an operating segment within CenturyLink, an S&P; 500 company listed among the Fortune 500 list of America's largest corporations.
Candidate Profile:
We hire those who display our values, have deep expertise in serving clients and are passionate about advances in the IT space. We look for people who have a motivational commitment to excellence, offer a personal approach to service, enjoy a challenge and are dedicated to pursuing growth and learning.
Purpose of Position:
Provides support within the scope of contract to support roles and responsibilities for Asset Management. This role will utilize data collected from a variety of tools (SCCM, ITCM, manual entry, etc.) which will be stored in a database. Data that is stored in this format will be used to create customized reports using either the toolset, excel, BOXI or other mechanism to formulate and deliver the customized end product. Position requires individual to closely interact with end users and management diplomatically and technically to meet the requirements of the contracted services.
Work hours and days to be established by contract requirements. Overtime may be required for this position as necessary for after hour support.
Position
Summary:
Day to Day Operation Skills
Provides on-site verification and validation of assets
Provides technical support for toolset or questions on collection methodology
Provides detailed customized reports for contract support. Reports to be delivered on a scheduled basis or may be required ad hoc.
Strong analytical ability for data interpretation
Monitor and update automated reporting requirements
Function as primary point of contact and communication for all reporting requirements
Experience in using multiple collection methodologies for asset collection and management i.e.: RF, scanners etc.
Understanding of asset management lifecycles
Experience supporting VIP and executive staff
Ability to document process and procedures
Understanding of asset collection for both network connected and non-network connected assets and how to effectively track and organize I collection database. i.e.: Apple iPad, Apple iPhones, Tablets, multi-function devices
Inventory new and reclaimed assets
Ability to travel to remote support locations
Ability to lift up to 50 pounds
Technical Knowledge:
Windows 7, Windows 8
CA Service Desk
Microsoft Office 2010 and Office 365
Reporting, SQL, BOXI
Networking - TCP/IP, Remote Connectivity VPN, DNS
Active Directory
HP Embedded Web Server experience
Skill/Ability Knowledge:
Must have the technical ability to enable individual to work independently with minimal supervision.
Creative thinking skills for new environments allowing individual to quickly adapt to new challenges and reporting requirements.
Must be a proficient user of personal computer tools for word processing, decision support and communication. Must be skilled in problem solving techniques and repair.
Proficiency in the following areas - Networking, VPN, Wireless. Customer Service, Ticketing system applications, databases, report development, effective presentation development.
Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Technical knowledge of computers, printers, servers, and other IT hardware
Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and interviewing skills; service and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Experience: Four - Six years providing IT Asset Management support in complex manufacturing environment.
Minimum Requirements:
4 - 6 years' experience providing Asset Management or equivalent services
Excellent Customer Service Skills
Excellent organizational Skills
Advanced Excel skills
Database experience
Report Development
Presentation development skills
Excellent communication skills both written and verbal.
Ability to work independently prioritizing daily operational objectives for support
Preferred Requirements
Windows 7, Windows 8
SCCM, ITCM, CA Service Desk
Office 2010 , 365
Knowledge of Data Center operations
Success Measurements
Success will be measured by what you accomplish and how you accomplish:
Consistent reliability for creation and delivery of monthly and ad hoc reports for assigned activities
Meet or exceed operational services levels on a monthly basis for assignment
Complete when required or assigned CenturyLink Technology Solutions reporting or documentation
Responsiveness to Management
N.B.
All employees or contractors that work on behalf of CenturyLink Technology Solutions may be asked to undergo vetting or security clearance based on the work carried out and the requirements of our Clients. It is a condition the successful applicant is able to pass these checks.
This position description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. No phone calls, please. Estimated Salary: $20 to $28 per hour based on qualifications.
CenturyLink Technology Solutions
Job Description
CenturyLink Technology Solutions (CTS), which operated as Savvis until Jan. 21, 2014, delivers innovative managed services for global businesses on virtual, dedicated and colocation platforms. With deep IT infrastructure experience and an advanced network at the foundation, CenturyLink Technology Solutions services are enhanced by flexible automation and customization choices, enabling enterprises to focus on business results and advancements for their customers. CenturyLink Technology Solutions accolades include being named the No. 2 retail colocation provider by Synergy Research Group and Frost & Sullivan and earning cloud and managed hosting leadership recognition from leading industry analyst firms.
CenturyLink Technology Solutions is an operating segment within CenturyLink, an S&P; 500 company listed among the Fortune 500 list of America's largest corporations.
Candidate Profile:
We hire those who display our values, have deep expertise in serving clients and are passionate about advances in the IT space. We look for people who have a motivational commitment to excellence, offer a personal approach to service, enjoy a challenge and are dedicated to pursuing growth and learning.
Purpose of Position:
Provides support within the scope of contract to support roles and responsibilities for Asset Management. This role will utilize data collected from a variety of tools (SCCM, ITCM, manual entry, etc.) which will be stored in a database. Data that is stored in this format will be used to create customized reports using either the toolset, excel, BOXI or other mechanism to formulate and deliver the customized end product. Position requires individual to closely interact with end users and management diplomatically and technically to meet the requirements of the contracted services.
Work hours and days to be established by contract requirements. Overtime may be required for this position as necessary for after hour support.
Position
Summary:
Day to Day Operation Skills
Provides on-site verification and validation of assets
Provides technical support for toolset or questions on collection methodology
Provides detailed customized reports for contract support. Reports to be delivered on a scheduled basis or may be required ad hoc.
Strong analytical ability for data interpretation
Monitor and update automated reporting requirements
Function as primary point of contact and communication for all reporting requirements
Experience in using multiple collection methodologies for asset collection and management i.e.: RF, scanners etc.
Understanding of asset management lifecycles
Experience supporting VIP and executive staff
Ability to document process and procedures
Understanding of asset collection for both network connected and non-network connected assets and how to effectively track and organize I collection database. i.e.: Apple iPad, Apple iPhones, Tablets, multi-function devices
Inventory new and reclaimed assets
Ability to travel to remote support locations
Ability to lift up to 50 pounds
Technical Knowledge:
Windows 7, Windows 8
CA Service Desk
Microsoft Office 2010 and Office 365
Reporting, SQL, BOXI
Networking - TCP/IP, Remote Connectivity VPN, DNS
Active Directory
HP Embedded Web Server experience
Skill/Ability Knowledge:
Must have the technical ability to enable individual to work independently with minimal supervision.
Creative thinking skills for new environments allowing individual to quickly adapt to new challenges and reporting requirements.
Must be a proficient user of personal computer tools for word processing, decision support and communication. Must be skilled in problem solving techniques and repair.
Proficiency in the following areas - Networking, VPN, Wireless. Customer Service, Ticketing system applications, databases, report development, effective presentation development.
Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Technical knowledge of computers, printers, servers, and other IT hardware
Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and interviewing skills; service and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Experience: Four - Six years providing IT Asset Management support in complex manufacturing environment.
Minimum Requirements:
4 - 6 years' experience providing Asset Management or equivalent services
Excellent Customer Service Skills
Excellent organizational Skills
Advanced Excel skills
Database experience
Report Development
Presentation development skills
Excellent communication skills both written and verbal.
Ability to work independently prioritizing daily operational objectives for support
Preferred Requirements
Windows 7, Windows 8
SCCM, ITCM, CA Service Desk
Office 2010 , 365
Knowledge of Data Center operations
Success Measurements
Success will be measured by what you accomplish and how you accomplish:
Consistent reliability for creation and delivery of monthly and ad hoc reports for assigned activities
Meet or exceed operational services levels on a monthly basis for assignment
Complete when required or assigned CenturyLink Technology Solutions reporting or documentation
Responsiveness to Management
N.B.
All employees or contractors that work on behalf of CenturyLink Technology Solutions may be asked to undergo vetting or security clearance based on the work carried out and the requirements of our Clients. It is a condition the successful applicant is able to pass these checks.
This position description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. No phone calls, please. Estimated Salary: $20 to $28 per hour based on qualifications.
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