Wiley Career Opportunities
Company Name:
John Wiley & Sons, Inc.
This position is responsible for providing telephone and web-based technical support to our end-user customer base for installation assistance, error notation and resolution, media replacement and book recommendations. The most important aspect of this position is being a liaison between customers, Authors and the Editorial Team. This person must document and communicate all bugs, errors and viable customer input to the appropriate Editorial and Operational Team via our escalated Tiered Reporting Structure and Call Tracking System. The shift is 4:00pm-midnight, Friday - Tuesday.
Requirements
Familiarity with parts of a computer and standard Windows & Mac operating systems.
Knowledge of software categories and popular software available for networking, operating systems, office suites, programming, and internet.
A refined sense of troubleshooting techniques.
Two years of college and/or related work experience.
Computer/Software Technical Support experience in a consumer driven environment.
Phone support or customer service experience preferred.
Ability to work weekends and late nights as needed.
Compensation &
Benefits:
Competitive Base Salary
Wiley provides Incentive Plans to reinforce and sustain a culture devoted to excellent performance; to emphasize performance against specific objectives at the corporate, business, product line and individual levels; and to reward significant contributions that further the success of our business objectives.
For Health and Welfare Benefits information please click on the following link:
Location: US - IN - Indianapolis
Business: Corporate
Job Code: 4886
# of openings: 1Estimated Salary: $20 to $28 per hour based on qualifications.
John Wiley & Sons, Inc.
This position is responsible for providing telephone and web-based technical support to our end-user customer base for installation assistance, error notation and resolution, media replacement and book recommendations. The most important aspect of this position is being a liaison between customers, Authors and the Editorial Team. This person must document and communicate all bugs, errors and viable customer input to the appropriate Editorial and Operational Team via our escalated Tiered Reporting Structure and Call Tracking System. The shift is 4:00pm-midnight, Friday - Tuesday.
Requirements
Familiarity with parts of a computer and standard Windows & Mac operating systems.
Knowledge of software categories and popular software available for networking, operating systems, office suites, programming, and internet.
A refined sense of troubleshooting techniques.
Two years of college and/or related work experience.
Computer/Software Technical Support experience in a consumer driven environment.
Phone support or customer service experience preferred.
Ability to work weekends and late nights as needed.
Compensation &
Benefits:
Competitive Base Salary
Wiley provides Incentive Plans to reinforce and sustain a culture devoted to excellent performance; to emphasize performance against specific objectives at the corporate, business, product line and individual levels; and to reward significant contributions that further the success of our business objectives.
For Health and Welfare Benefits information please click on the following link:
Location: US - IN - Indianapolis
Business: Corporate
Job Code: 4886
# of openings: 1Estimated Salary: $20 to $28 per hour based on qualifications.
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