Customer Service Representative - Hybrid with Security Clearance
R-00131818 Description Leidos is a Fortune 500(TM) company aimed at embracing and solving some of the world's most pressing challengesThrough science and technology, Leidos makes the world safer, healthier and more efficientOur Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionalsPOSITION SUMMARY (program supporting/general position overview):
Leidos is seeking an Entry Level Customer Service Representatives (CSRs) to respond to incoming contacts from consumers that have been victims of identity theft and consumer fraudMust efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A
customer serviceThe expected shift is 9:
00 am to 5:
00 pm (EST) Monday through Friday.
PRIMARY
Responsibilities:
Respond to inbound calls.
Provide excellent customer service.
Document consumer data into web application.
Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.
MINIMUM REQUIRED QUALIFICATIONS:
o HS Diploma or GED Equivalent.
o Excellent computer/typing skills.
o Excellent communication skills.
o Position requires the ability to obtain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete
Qualifications:
o Bilingual (Fluent in Spanish and English, both written and speechAdditional compensation can will be considered for those who pass the bilingual assessment).
o Prior call center experience.
o Customer service experience.
o General knowledge of federal law.
o Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the applicationThis position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefitLeidos will ensure that all wage and benefit provisions are met as required by the Service Contract ActThe salary rate for this position is $16.
20 an hourOriginal Posting Date:
2024-03-21While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed abovePay Range:
Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salaryAdditional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Leidos is seeking an Entry Level Customer Service Representatives (CSRs) to respond to incoming contacts from consumers that have been victims of identity theft and consumer fraudMust efficiently document consumer complaints into a secure database, provide educational materials/referrals, while providing A
customer serviceThe expected shift is 9:
00 am to 5:
00 pm (EST) Monday through Friday.
PRIMARY
Responsibilities:
Respond to inbound calls.
Provide excellent customer service.
Document consumer data into web application.
Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.
MINIMUM REQUIRED QUALIFICATIONS:
o HS Diploma or GED Equivalent.
o Excellent computer/typing skills.
o Excellent communication skills.
o Position requires the ability to obtain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete
Qualifications:
o Bilingual (Fluent in Spanish and English, both written and speechAdditional compensation can will be considered for those who pass the bilingual assessment).
o Prior call center experience.
o Customer service experience.
o General knowledge of federal law.
o Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the applicationThis position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefitLeidos will ensure that all wage and benefit provisions are met as required by the Service Contract ActThe salary rate for this position is $16.
20 an hourOriginal Posting Date:
2024-03-21While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed abovePay Range:
Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salaryAdditional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Recommended Skills Customer Service Operate Cash Register Retention Management Promote Customer Loyalty Plan Clerical Works Attentive Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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