Customer Support Specialist
Job Description Our client, a world leader in Pharmaceuticals & In-Vitro Diagnostics (IVD), is looking for a Customer Support Specialist.
Duration:
Long-term Contract on W2 Location:
Indianapolis, IN Roles &
Responsibilities:
Provide operations support to the client's Support Network.
Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
Provide phone support to field representatives Interfaces with internal customers and departments.
Maintain documentation according to established guidelines as may be required by specific job responsibilities.
Able to maintain excellent workload management - balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
Education, Skills &
Experience:
Associate's Degree with at least 1 year previous customer service experience or more than 3 years previous customer service experience Proven ability to make quick and effective independent decisions Strong organization and planning skills Ability to handle multiple functions at one time Efficient and effective oral and written communication skills Intermediate computer skills including the ability to do some advanced functions within various software packages Ability to develop expert product knowledge for areas of responsibility Please send your updated resume & contact information to email protected .
Best Regards, DAWAR CONSULTING INC.
Skill Set Customer Support, Operations Support, Service Representatives Recommended Skills Communication Customer Service Diagnostic Skills Enterprise Application Software Leadership Networking Estimated Salary: $20 to $28 per hour based on qualifications.
Duration:
Long-term Contract on W2 Location:
Indianapolis, IN Roles &
Responsibilities:
Provide operations support to the client's Support Network.
Act as a primary point of contact for service representatives, answering inquiries and analyzing, researching & troubleshooting a wide range of issues varying in complexity related to resource dispatching, case creation, spare parts availability distribution, etc.
Provide phone support to field representatives Interfaces with internal customers and departments.
Maintain documentation according to established guidelines as may be required by specific job responsibilities.
Able to maintain excellent workload management - balancing multiple tasks efficiently while maintaining a high level of quality in a fast-paced environment.
Communicates proactively and effectively with teammates, stakeholders, leadership and other colleagues.
Education, Skills &
Experience:
Associate's Degree with at least 1 year previous customer service experience or more than 3 years previous customer service experience Proven ability to make quick and effective independent decisions Strong organization and planning skills Ability to handle multiple functions at one time Efficient and effective oral and written communication skills Intermediate computer skills including the ability to do some advanced functions within various software packages Ability to develop expert product knowledge for areas of responsibility Please send your updated resume & contact information to email protected .
Best Regards, DAWAR CONSULTING INC.
Skill Set Customer Support, Operations Support, Service Representatives Recommended Skills Communication Customer Service Diagnostic Skills Enterprise Application Software Leadership Networking Estimated Salary: $20 to $28 per hour based on qualifications.
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