Technical Support Specialist
Technical Support Specialist Indianapolis Technical Support Specialist Indianapolis Emarsys are an international SaaS group of sharp technology experts.
Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement.
Today our predictive intelligence fuels user-friendly, real-time marketing automation.
Our 2,000 clients in 140 countries send over six billion email marketing messages a month for a serious return on investment.
The marketing technology industry is growing at supersonic speedand our integrated technology makes us a market leader.
Thats why we need people to join our team who are attracted to our dynamic environment, and want to grow their career with us.
We're positive, proactive people who like to hold a meeting over a game of ping pong every now and then.
If you like the sound of us, we'd love to speak about working towards our future together.
(Weve hired and onboarded multiple people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team, that being said please let us know if you have any specific requirements as part of the recruitment process that will help us better accommodate you and improve your experience) Serve as a point of contact for clients, dealing with incoming issues and appropriate escalations for all matters concerning the use of our platform and range of products Use the Emarsys self-service portal to manage work using the built-in options of email, live chat, phone and screen-sharing as means to interact with clients Identify and troubleshoot technical issues, communicating progress of issue resolution to the client in a timely manner Deliver technical instructions and solution descriptions in a professional, error-free and simple-to-understand manner Sharing knowledge and supporting internal client facing teams to help them enhance and optimize relationships Take ownership of relationships with clients and work to support the business during the transition to SAP Give all customers the best customer service possible by empowering them to achieve more with the Emarsys platform Previous helpdesk/support experience with proven ability to de-escalate and troubleshoot technical issues Sound technical knowledge and experience in web technologies Knowledge of HTML/HTML5 and CSS/CSS3 with well-grounded JavaScript skills Basic SQL experience, both writing and understanding queries.
Experience working with command line tools.
Technical knowledge of programming languages Commercial knowledge of analysing and querying relational databases API familiarity or any knowledge of an event driven platform Ability to deliver technical instructions to non-technical audiences Highly motivated to learn and keep up-to-date constantly with new technologies Experience with online and/or email marketing Deliverability or email sending operations knowledge Additional tech skills such as CSS, JavaScript Advanced knowledge of web protocols and standards (DNS/SMTP/SFTP/CORS, etc) Experience with a programming language (PHP preferred) Spanish speakers would also be great! Recommended Skills Api Command Line Interfaces Communication Confident And Emotionally Stable Cross Origin Resource Sharing (Ajax Programming) Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement.
Today our predictive intelligence fuels user-friendly, real-time marketing automation.
Our 2,000 clients in 140 countries send over six billion email marketing messages a month for a serious return on investment.
The marketing technology industry is growing at supersonic speedand our integrated technology makes us a market leader.
Thats why we need people to join our team who are attracted to our dynamic environment, and want to grow their career with us.
We're positive, proactive people who like to hold a meeting over a game of ping pong every now and then.
If you like the sound of us, we'd love to speak about working towards our future together.
(Weve hired and onboarded multiple people virtually during the pandemic and have developed our ways of working to make sure new joiners feel part of our team, that being said please let us know if you have any specific requirements as part of the recruitment process that will help us better accommodate you and improve your experience) Serve as a point of contact for clients, dealing with incoming issues and appropriate escalations for all matters concerning the use of our platform and range of products Use the Emarsys self-service portal to manage work using the built-in options of email, live chat, phone and screen-sharing as means to interact with clients Identify and troubleshoot technical issues, communicating progress of issue resolution to the client in a timely manner Deliver technical instructions and solution descriptions in a professional, error-free and simple-to-understand manner Sharing knowledge and supporting internal client facing teams to help them enhance and optimize relationships Take ownership of relationships with clients and work to support the business during the transition to SAP Give all customers the best customer service possible by empowering them to achieve more with the Emarsys platform Previous helpdesk/support experience with proven ability to de-escalate and troubleshoot technical issues Sound technical knowledge and experience in web technologies Knowledge of HTML/HTML5 and CSS/CSS3 with well-grounded JavaScript skills Basic SQL experience, both writing and understanding queries.
Experience working with command line tools.
Technical knowledge of programming languages Commercial knowledge of analysing and querying relational databases API familiarity or any knowledge of an event driven platform Ability to deliver technical instructions to non-technical audiences Highly motivated to learn and keep up-to-date constantly with new technologies Experience with online and/or email marketing Deliverability or email sending operations knowledge Additional tech skills such as CSS, JavaScript Advanced knowledge of web protocols and standards (DNS/SMTP/SFTP/CORS, etc) Experience with a programming language (PHP preferred) Spanish speakers would also be great! Recommended Skills Api Command Line Interfaces Communication Confident And Emotionally Stable Cross Origin Resource Sharing (Ajax Programming) Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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