Client Assurance Coordinator
Indianapolis, IN Indianapolis, IN Full-time Full-time $50,000 - $55,000 a year $50,000 - $55,000 a year Overview:
NOW HIRING!!! Client Assurance Coordinator $50,000-$55,000/year Come join one of the largest HVAC and plumbing companies in the entire Midwest.
How did we get here in such a short period of time? We keep on growing because we only hire the best (that's YOU) and our clients love us for it! People often come to us looking for a job.
They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
THE BIG TASK In the role of Client Assurance Coordinator, the individual selected will be responsible for taking care of our clients each day, especially if we do not live up to their (and our) expectations.
The goal is to turn any frustrated client into a raving fan by always doing what is right and coming to fair and timely resolutions.
We are not perfect, we make mistakes.
However, we are extremely intentional about maintaining our promise and commitment to our clients.
This position will ensure we make things right for the client, turning them into our biggest fans! What's in it For Me? $50,000-$55,000 annually Clearly Outlined Career Path Industry Leading Total Compensation Plans Medical (as low as $1), Dental and Vision Insurance Company Matched Health Savings Account and 401k Retirement Account Employee Personal Loan Program FREE Long-Term Disability Insurance, Employee
Family Life Insurance, Wellness Program and Employee Assistance Program (Mental Health) Voluntary Short-Term Disability Insurance, Accident Insurance and Critical Illness Insurance Six (6) Paid Company Holidays One (1) Paid Community Service Day Company Paid Personal Time Off (Up to 4 Weeks) Company Paid Other Time Off (Bereavement & Jury Duty) Employee Discount (45% OFF) Industry Leading Training Programs Additional Income Opportunities A place you LOVE to come to work each day and so much more!
Responsibilities:
What Will I Do? Respond to positive client reviews across all platforms.
Communicate
celebrate stellar client experiences to the entire team.
Respond to negative client reviews across all platforms.
Empathetically work with clients to achieve a fair resolution.
Quickly work with outside partners to achieve a fair resolution.
Facilitate gift cards for the client referral program.
Drive review growth through system management and testing.
Next working day response to all customer reviews and client referral gift card processing.
Same working day response to clients with negative experiences with real-time team up-dates and resolutions.
Increase and improve client review counts and star rating across all platforms.
Qualifications:
Do I have What it Takes? Empathetic approach Critical thinking Creative problem solving Detail oriented Strong written and verbal communication skills 2
years of demonstrated client experience excellence(ability to de-escolate a situation while finding a fair solution for the client) Strong computer skills - MS Suite particularly Teams, Outlook, Word, Excel Do you check the box for the above items? If so, you've found the right place to build upon your career.
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for.
You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
If this sounds like you, spend a little time learning about the company by visiting our website.
We look forward to speaking with you soon! EQUAL OPPORTUNITY EMPLOYER.
Estimated Salary: $20 to $28 per hour based on qualifications.
NOW HIRING!!! Client Assurance Coordinator $50,000-$55,000/year Come join one of the largest HVAC and plumbing companies in the entire Midwest.
How did we get here in such a short period of time? We keep on growing because we only hire the best (that's YOU) and our clients love us for it! People often come to us looking for a job.
They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
THE BIG TASK In the role of Client Assurance Coordinator, the individual selected will be responsible for taking care of our clients each day, especially if we do not live up to their (and our) expectations.
The goal is to turn any frustrated client into a raving fan by always doing what is right and coming to fair and timely resolutions.
We are not perfect, we make mistakes.
However, we are extremely intentional about maintaining our promise and commitment to our clients.
This position will ensure we make things right for the client, turning them into our biggest fans! What's in it For Me? $50,000-$55,000 annually Clearly Outlined Career Path Industry Leading Total Compensation Plans Medical (as low as $1), Dental and Vision Insurance Company Matched Health Savings Account and 401k Retirement Account Employee Personal Loan Program FREE Long-Term Disability Insurance, Employee
Family Life Insurance, Wellness Program and Employee Assistance Program (Mental Health) Voluntary Short-Term Disability Insurance, Accident Insurance and Critical Illness Insurance Six (6) Paid Company Holidays One (1) Paid Community Service Day Company Paid Personal Time Off (Up to 4 Weeks) Company Paid Other Time Off (Bereavement & Jury Duty) Employee Discount (45% OFF) Industry Leading Training Programs Additional Income Opportunities A place you LOVE to come to work each day and so much more!
Responsibilities:
What Will I Do? Respond to positive client reviews across all platforms.
Communicate
celebrate stellar client experiences to the entire team.
Respond to negative client reviews across all platforms.
Empathetically work with clients to achieve a fair resolution.
Quickly work with outside partners to achieve a fair resolution.
Facilitate gift cards for the client referral program.
Drive review growth through system management and testing.
Next working day response to all customer reviews and client referral gift card processing.
Same working day response to clients with negative experiences with real-time team up-dates and resolutions.
Increase and improve client review counts and star rating across all platforms.
Qualifications:
Do I have What it Takes? Empathetic approach Critical thinking Creative problem solving Detail oriented Strong written and verbal communication skills 2
years of demonstrated client experience excellence(ability to de-escolate a situation while finding a fair solution for the client) Strong computer skills - MS Suite particularly Teams, Outlook, Word, Excel Do you check the box for the above items? If so, you've found the right place to build upon your career.
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for.
You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
If this sounds like you, spend a little time learning about the company by visiting our website.
We look forward to speaking with you soon! EQUAL OPPORTUNITY EMPLOYER.
Estimated Salary: $20 to $28 per hour based on qualifications.
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