Patient Experience Advocate - Community Hospital North
3.
8 Full-time 2 hours ago Full Job Description Join our community Community Health Network has an excellent opportunity available within our Patient Experience team.
If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.
Where you fit in The Patient Experience Advocate acts as a liaison between Community Health Network patients, family members, or visitors to capture the voice of the healthcare consumer and share these experiences with network representatives.
The Advocate works to communicate face-to-face, by phone, and by written or electronic communication means as an input and output of feedback and must have excellent communication skills.
Processing feedback from healthcare consumers is managed by the Advocate to maintain compliance with regulatory bodies, support review efforts, and coordinate alongside leaders the service recovery efforts when applicable.
The Advocate is an integral part of the assessment and consult to ensure Community Health Network is actively listening and interpreting what the healthcare consumer is sharing with our teams as we improve processes designed to enhance the health and well-being of the communities we serve.
Your exceptional skills Exceptional communication, relationship, and analytical skills for telephonic and email transactions Ability to communicate effectively with patients, families, staff, and physicians, to build relationships, problem solve and provide an exceptional experience Strong interpersonal skills and empathy Strong problem-solving aptitude, motivated to solve issues on first contact Working knowledge of patient billing in EMR applications Advocates for the best possible care, outcomes, and patient/family expectations Your exceptional qualifications 5
years of customer service experience required Bachelor's Degree required (Clinical, Business, Psychology, Sociology, etc.
) Master's Degree preferred (Clinical, Business, Psychology, Sociology, etc.
) In lieu of the above requirements, a combination of experience and education will be considered Community Health Worker Certification preferred Your life with Community You work hard to provide our patients with the exceptional care, and you deserve benefits to match.
Community offers a unique employment package that encompasses not only your day-to-day job, but also your career.
You will have the opportunity to grow your career thanks to scholarships and tuition reimbursement from the Community Health Network Foundation, and receive recognition for your achievements.
Apply today for immediate consideration.
A representative and diverse workforce At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration.
Caregivers play a vital role in our mission as they fulfill our PRIIDE values:
Patients First.
Relationships.
Integrity.
Inclusion.
Diversity.
Excellence.
Community is proud to be an equal opportunity employer, ensuring caregivers feel welcomed, comfortable and respected in our environment at all times.
We value different perspectives by actively seeking a diverse workforce that is inclusive and equitable to all.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Full-time 2 hours ago Full Job Description Join our community Community Health Network has an excellent opportunity available within our Patient Experience team.
If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.
Where you fit in The Patient Experience Advocate acts as a liaison between Community Health Network patients, family members, or visitors to capture the voice of the healthcare consumer and share these experiences with network representatives.
The Advocate works to communicate face-to-face, by phone, and by written or electronic communication means as an input and output of feedback and must have excellent communication skills.
Processing feedback from healthcare consumers is managed by the Advocate to maintain compliance with regulatory bodies, support review efforts, and coordinate alongside leaders the service recovery efforts when applicable.
The Advocate is an integral part of the assessment and consult to ensure Community Health Network is actively listening and interpreting what the healthcare consumer is sharing with our teams as we improve processes designed to enhance the health and well-being of the communities we serve.
Your exceptional skills Exceptional communication, relationship, and analytical skills for telephonic and email transactions Ability to communicate effectively with patients, families, staff, and physicians, to build relationships, problem solve and provide an exceptional experience Strong interpersonal skills and empathy Strong problem-solving aptitude, motivated to solve issues on first contact Working knowledge of patient billing in EMR applications Advocates for the best possible care, outcomes, and patient/family expectations Your exceptional qualifications 5
years of customer service experience required Bachelor's Degree required (Clinical, Business, Psychology, Sociology, etc.
) Master's Degree preferred (Clinical, Business, Psychology, Sociology, etc.
) In lieu of the above requirements, a combination of experience and education will be considered Community Health Worker Certification preferred Your life with Community You work hard to provide our patients with the exceptional care, and you deserve benefits to match.
Community offers a unique employment package that encompasses not only your day-to-day job, but also your career.
You will have the opportunity to grow your career thanks to scholarships and tuition reimbursement from the Community Health Network Foundation, and receive recognition for your achievements.
Apply today for immediate consideration.
A representative and diverse workforce At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration.
Caregivers play a vital role in our mission as they fulfill our PRIIDE values:
Patients First.
Relationships.
Integrity.
Inclusion.
Diversity.
Excellence.
Community is proud to be an equal opportunity employer, ensuring caregivers feel welcomed, comfortable and respected in our environment at all times.
We value different perspectives by actively seeking a diverse workforce that is inclusive and equitable to all.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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