Patient Services Rep
Company Name:
Quad/Graphics
Requisition Number 1646-2
Country United States
State Indiana
City Indianapolis
Area of Interest Customer Service
Job Type Full-Time
Job Description
QuadMed provides workplace solutions on a national level to employers of all sizes. Our clinics provide medical, laboratory, pharmacy, fitness, and rehabilitation services along with coordinated care through relationships with local hospitals, providers, and specialists.
We are continuously innovating and investing in new programs, services and technologies that will help us provide better patient experience for the employee populations we serve. This is demonstrated by our investments in new health delivery and care platforms such as genetic screening, telemedicine, remote monitoring and medical home devices.
Full-time Position in Indianapolis, Indiana - Monday 9a - 5:30p, Tuesday 9a - 5:30p, Wednesday 11:30 a - 8p, Thursday 8a - 4:30p, Friday 10:30a - 7:00p (After first 30 days, employee may be on a rotating shift. May work 7a-3:30p occasionally and may need to close approximately 4 times a month (11:30a to 8p) schedule.)
The Patient Services Representative answers inbound calls to support a variety of clinic operations. This includes scheduling appointments, placing outbound calls to educate and inform eligible patients about QuadMed Clinics' services, and other patient related projects.
ESSENTIAL FUNCTIONS
Answers incoming patient/clinic telephone calls professionally; addresses and responds to patient/clinic inquires and requests; researches required information utilizing EMR and available resources; ensures patient/clinic needs are resolved.
Develops and maintains positive patient/clinic staff relations; coordinates with various groups within the company to ensure patient requests and questions are handled according to SOP.
Identifies difficult or priority issues and escalates them appropriately; ensures such issues are handled with care and immediacy.
Performs follow up patient/clinic calls where necessary; completes call logs/documentation in a timely and accurate manner
Responds to customer questions via telephone and written correspondence regarding clinic benefits, RX refills, eligibility, and website
OTHER FUNCTIONS
Answers mainline telephone calls and routes them appropriately
Performs other duties and projects as assigned
Qualifications
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience.
High School diploma or GED; associate's degree preferred
Twelve months experience in an automated call center environment preferred
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
Excellent verbal/written communication and interpersonal skills
Professional demeanor- positive communication, team skills/cross function cooperative
Ability to make recommendations to effectively solve problems, using judgment consistent with standards, practices, policies, and procedures
Expertise of Microsoft Office, including Word, Excel, Outlook, Email and PowerPoint
Demonstrated proficiency to focus on details, handle multiple tasks, and remain highly organized in a fast-paced environment
Proactively seeks, understands and responds to the needs and expectations of both internal and external clients
Typing skills of 45-50 WPM
Additional Company Information
We offer excellent benefits to eligible employees, including 401K and profit sharing plans, holidays, vacations, and more.
EOE Minorities/Females/Protected Veterans/Disabled
Drug Free WorkplaceEstimated Salary: $20 to $28 per hour based on qualifications.
Quad/Graphics
Requisition Number 1646-2
Country United States
State Indiana
City Indianapolis
Area of Interest Customer Service
Job Type Full-Time
Job Description
QuadMed provides workplace solutions on a national level to employers of all sizes. Our clinics provide medical, laboratory, pharmacy, fitness, and rehabilitation services along with coordinated care through relationships with local hospitals, providers, and specialists.
We are continuously innovating and investing in new programs, services and technologies that will help us provide better patient experience for the employee populations we serve. This is demonstrated by our investments in new health delivery and care platforms such as genetic screening, telemedicine, remote monitoring and medical home devices.
Full-time Position in Indianapolis, Indiana - Monday 9a - 5:30p, Tuesday 9a - 5:30p, Wednesday 11:30 a - 8p, Thursday 8a - 4:30p, Friday 10:30a - 7:00p (After first 30 days, employee may be on a rotating shift. May work 7a-3:30p occasionally and may need to close approximately 4 times a month (11:30a to 8p) schedule.)
The Patient Services Representative answers inbound calls to support a variety of clinic operations. This includes scheduling appointments, placing outbound calls to educate and inform eligible patients about QuadMed Clinics' services, and other patient related projects.
ESSENTIAL FUNCTIONS
Answers incoming patient/clinic telephone calls professionally; addresses and responds to patient/clinic inquires and requests; researches required information utilizing EMR and available resources; ensures patient/clinic needs are resolved.
Develops and maintains positive patient/clinic staff relations; coordinates with various groups within the company to ensure patient requests and questions are handled according to SOP.
Identifies difficult or priority issues and escalates them appropriately; ensures such issues are handled with care and immediacy.
Performs follow up patient/clinic calls where necessary; completes call logs/documentation in a timely and accurate manner
Responds to customer questions via telephone and written correspondence regarding clinic benefits, RX refills, eligibility, and website
OTHER FUNCTIONS
Answers mainline telephone calls and routes them appropriately
Performs other duties and projects as assigned
Qualifications
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience.
High School diploma or GED; associate's degree preferred
Twelve months experience in an automated call center environment preferred
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
Excellent verbal/written communication and interpersonal skills
Professional demeanor- positive communication, team skills/cross function cooperative
Ability to make recommendations to effectively solve problems, using judgment consistent with standards, practices, policies, and procedures
Expertise of Microsoft Office, including Word, Excel, Outlook, Email and PowerPoint
Demonstrated proficiency to focus on details, handle multiple tasks, and remain highly organized in a fast-paced environment
Proactively seeks, understands and responds to the needs and expectations of both internal and external clients
Typing skills of 45-50 WPM
Additional Company Information
We offer excellent benefits to eligible employees, including 401K and profit sharing plans, holidays, vacations, and more.
EOE Minorities/Females/Protected Veterans/Disabled
Drug Free WorkplaceEstimated Salary: $20 to $28 per hour based on qualifications.
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